With over 20 years of IT experience, I am a Partner Support Engineer at Liongard, a company that provides automation software for IT service providers. I have two certifications from Liongard: Introduction to Liongard and Liongard Certified Administrator, which demonstrate my proficiency and knowledge of the company's products and services. Previously, I was a Messaging Engineer at Goldman Sachs, where I provided technical support and solutions for the firm's email systems and configuration. I have a working knowledge of M365 user accounts and Sharepoint site administration, and I am proficient in Microsoft Office products, especially Outlook. I have successfully managed multiple projects in a high-stress environment with high-profile clients, delivering quality results and documentation. I have also developed my technical writing and communication skills, as well as my attention to detail and problem-solving abilities. My goal is to continue learning and improving my skills in MS Exchange administration, M365 and Sharepoint support, and related technologies.