R. Michael Wall Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Director, API Demand OperationsPromoted to oversee API Demand Operations, I directed a three-person team of account managers while maximizing the performance of $18M client account portfolio. To this effect, I engaged with senior leadership to align objectives; steered the hiring and onboarding of new hires; provided ongoing training, coaching, and mentorship; and and collaborated across three departments to track and improve performance metrics.Highlights of my contributions… Show more Director, API Demand OperationsPromoted to oversee API Demand Operations, I directed a three-person team of account managers while maximizing the performance of $18M client account portfolio. To this effect, I engaged with senior leadership to align objectives; steered the hiring and onboarding of new hires; provided ongoing training, coaching, and mentorship; and and collaborated across three departments to track and improve performance metrics.Highlights of my contributions include:■ Generating ~$250K in additional revenues through account optimization and introducing needs-specific solutions.■ Spurring an 83% increase in revenues through an initiative to turnaround underperforming accounts.■ Generating a 42% reduction in client resolution times through the integration of streamlined interdepartmental communications.■ Cutting client onboarding times by upward of 33% through the elimination of process inefficiencies, driving improved satisfaction results. Show less

Atlanta, Georgia, United States

Owning results for a $4.9M portfolio of global accounts within the company's API Demand Operations team, I liaised directly with clients to evaluate current business needs, constraints, and technical capabilities, and developed expert recommendations for aligning API integration strategies and reducing business risk. Highlights of my contributions include: ■ Providing invaluable insights guiding improvements to the API integration process, benefiting both the internal and external… Show more Owning results for a $4.9M portfolio of global accounts within the company's API Demand Operations team, I liaised directly with clients to evaluate current business needs, constraints, and technical capabilities, and developed expert recommendations for aligning API integration strategies and reducing business risk. Highlights of my contributions include: ■ Providing invaluable insights guiding improvements to the API integration process, benefiting both the internal and external experience. ■ Effectively mitigating client risk through the sharp analysis of data and identification for solutions offering improved process control. Show less

Atlanta, Ga

Here, I led end-to-end processes for the implementation of API product solutions for business clients. Specifically, I liaised among clients, global implementation teams, and development specialists to ensure seamless technical planning and integration of right-fit solutions. I also monitored performance outcomes against targets and innovated strategies to foster a continuous improvement stance.Highlights of my contributions include:■ Exceeding expectations in the successful… Show more Here, I led end-to-end processes for the implementation of API product solutions for business clients. Specifically, I liaised among clients, global implementation teams, and development specialists to ensure seamless technical planning and integration of right-fit solutions. I also monitored performance outcomes against targets and innovated strategies to foster a continuous improvement stance.Highlights of my contributions include:■ Exceeding expectations in the successful delivery of more than 400 client integrations over my tenure.■ Revamping the supply integration process to generate an 86% reduction in overall efficiency.■ Leading internal and external product training sessions, including demonstrations of product processes and capabilities.■ Leveraging my knowledge of UI/UX design to create a prototype for Salesforce to better create, modify, and manage client accounts, offering a significant improvement from the former Google Sheets-based system. Show less

Atlanta, Ga

Serving as a technical specialist while coordinating with end users, project managers, and subject matter experts to establish client requirements, I delivered dedicated support to facilitate seamless analysis, testing, and management of systems during implementation and transitional phases. Further, I led troubleshooting and provided technical assistance in both on-site and remote capacities while advising on solutions and enhancements.Highlights of my contributions include:■… Show more Serving as a technical specialist while coordinating with end users, project managers, and subject matter experts to establish client requirements, I delivered dedicated support to facilitate seamless analysis, testing, and management of systems during implementation and transitional phases. Further, I led troubleshooting and provided technical assistance in both on-site and remote capacities while advising on solutions and enhancements.Highlights of my contributions include:■ Spearheading a pilot project to integrate systematic improvements to processes for client issue resolution.■ Ensuring the consistent fulfillment of internal/external SLAs while meeting or surpassing performance metrics. Show less

Decatur, Ga

As the Information Technology Consultant, I was responsible for managingand providing hardware and software maintenance, training andrecommendations about future planning and development of resources.■ Administered the deployment and upgrade of all IT systems improving efficiency by 60%■ Worked with stakeholders to define business and systems requirements for technological needs■ Spearheaded the implementation of a 10-station student computer lab■ Established new… Show more As the Information Technology Consultant, I was responsible for managingand providing hardware and software maintenance, training andrecommendations about future planning and development of resources.■ Administered the deployment and upgrade of all IT systems improving efficiency by 60%■ Worked with stakeholders to define business and systems requirements for technological needs■ Spearheaded the implementation of a 10-station student computer lab■ Established new computer learning classes for adult students■ Coordinated monthly training meetings for 20+ volunteers Show less

Atlanta, Ga

■ Collaborated with the Mobile SharePoint development team to develop new mobile site content ■ Spearheaded the development of a survey to collect and document end-user requirements ■ Researched methods and technologies that best deliver content to mobile devices ■ Utilized the MoSCoW technique to ensure that the project remained on schedule■ Conceptualized, developed, and produced a functioning graphical user interface prototype

Boston, Ma

■ Provided technical support for penetration testing software.■ Created customized software solutions ■ Maintained client accounts, including tracking technical issues utilizing Salesforce.com CRM.■ Delivered product presentations at trade shows.■ Wrote standard operating procedure (SOP) documents.■ Streamlined software renewal procedures, improving renewal rates by 12%.

Bachelor Of Business Administration, Computer Information Systems

Studied, Computer Networking And Information Systems

Associates Degree, Computer Engineering Technology

Activities and Societies: Tau Alpha Pi