Rachel Michelson Email & Phone Number

Bartlett, Illinois, United States

Remote

-Successfully managed 68+ accounts from onboarding to renewal with a total ARR of over $1.3M.

San Francisco, California, United States

-Selected in top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS-Trained rigorously (300+ hours) and assessed on Customer Success skills by instructional coaches and industry professionals-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, managing time, prioritization-CS.

Bartlett, Illinois

-Increased monthly sales 288% within 5 months by designing and executing marketing campaigns to drive paying customers to international web sale-of-services platforms.-Slashed customer support times and enhanced client relations 30% by employing chat-based applications such as Skype, Zoom, Google, and Smartsupp.-50% reduction in clients’ workloads through.

Oak Brook, IL

-Lead and assisted in providing an exceptional dining experience for private parties and chef’s tables-Informed guests of weekly menu and drink specials, and utilized that knowledge to up-sell menu items by 10%-Utilized knowledge of menu items and wine list to field customer questions and ensure guest satisfaction-Trained new hires on proper protocols and.

Oak Brook, IL

-Promoted to lead private parties and train new employees within the first year of employment, leading to a 20% increase in positive scores on customer surveys-Reduced bar service times 25% after reorganizing bar products based on the most frequent usage and placement on the menu-Achieved 100% on all secret guest satisfaction surveys over a period of 3.

Oswego, IL

-Collaborated with a cross-functional team of employees to provide exceptional dining experiences for a 3-7 table dining section-Utilized knowledge of wine varietals to provide complimentary wine samples during guest greetings-100% on secret guest satisfaction surveys over a 3 year period-Described, promoted, and upsold daily menu and drink specials.

Decatur, Illinois

-Utilized teaching skills to achieve a 30% improvement in students' computer proficiencies and job training skills-Assisted 20-30 students, individually and in groups, with lesson assignments to present and reinforce learning concepts-Restructured and improved lesson plans and assignments leading to a 20% increase in students' retention times-Coordinated.

Willowbrook, IL

-Compiled estimates for surgical and dental procedures, maintained invoices, processed payments, and assembled patient reminder cards with 100% accuracy-Entered client invoices into Cornerstone computer system and calculated and processed payments-Reduced clinic costs by 10% through careful control of inventory items, proper timing of purchase orders, and.

Hinsdale, IL

-Coordinated exams and surgical schedules for multiple doctors while simultaneously monitoring daily appointment flow to maintain peak effectiveness and efficiency-Modified communication and procedural techniques to adapt to each doctor’s unique treatment styles and preferences, leading to a 25% improvement in patient treatment times-Reduced employee.

Bolingbrook, Illinois, United States

-Utilized sales tactics and an enthusiastic personality to sell over 10 new memberships and renewed over 15 fitness memberships annually-Offered a tour and a free day pass leading to an increase in new membership by 10%-Scheduled fitness classes and answered a multi-line phone system to field customer questions and concerns with 100% accuracy-Taught swim.

Bachelor’S Degree, Animal Sciences Major (Pre-Veterinary Medicine), Chemistry Minor, 3.48

Activities and Societies: Alpha Epsilon Phi, ACES Honors Program, Pre-Veterinary Club

General Studies, General Studies, 3.5

Activities and Societies: Women's Swim Team, Men's Swim Team Assistant, PE Leader