Ryan Miller Email & Phone Number

• Responsible for the performance of day-to-day Sales Operations of Volcom North America (US & Canada).• Successfully manage team of 10, including sales support, EDI and compliance roles. Responsible for all hiring, training, development and oversight of company, team and individual initiatives.• Oversee B2B system operations, including integration, launch, adoption and maintenance.• Key contributor to weekly S & OP meetings, providing in depth analysis and commentary to existing order file used to set and track monthly shipping targets.• Served as point person for questions and training in Full Circle ERP system.• Work cross-functionally with department leaders to implement initiatives designed to create efficiency and increase revenue.• Manage all sales programs, providing analysis to determine qualifiers and ensure all incentives are accurately applied to orders.• Key contributor to preparation, design, and execution of bi-annual Warehouse Sale. Day of sale, responsible for management of 20+ volunteers working check out stations.• Strive to continuously improve operational systems, policies and procedures.

• Manage day-to-day business operations for US Wholesale channel that saw tremendous growth in sales (from $173m in 2010 to $300M in 2016) while scaling system and process to ensure a best-in-class sales-operations delivery.• Managed creation, validation, posting, payment, and resolution (if needed) of payable commissions to 100+ sales reps ($15M+ annually).• Collaborated with sales management team in design, creation, and maintenance of field rep territories.• Managed $2M+ CapEx budget on fixtures/displays, from forecasting to deployment.• Key decision maker in design, development, and deployment of a web based tool with mobile app to streamline the new account creation process. Turnaround time was reduced from 3-4 weeks to less than 1 week.• Project owner in design, development, and deployment of a SAP transaction to better manage the processing of sales incentive programs. Turnaround time was reduced from 5 days to less than 24 hours. • Key decision maker in design, deployment and execution of sales programs.• Managed the creation and updating of all sales collateral.• Successfully collaborated with other departments to drive process improvements.• Trained new sales reps on multiple sales tools, processes, and operations.• Managed allocation strategy adjustments during critical month and quarter end shipping periods. Collaborated with business stakeholders and executive team in identifying and implementing system controls.• Collaborated with Supply Chain and Operations/Distribution in identifying root cause issues and building quick fixes as well as long term solutions.• Key decision maker in multiple large scale integrations, including but not limited to organizational realignments, SAP system migrations, online B2B platform migration and adoption, and multiple distribution center relocations.• Direct report to Vice President General Manager of North America Wholesale division.

• Named Lead in group of 7 Assistant Regional Sales Managers.• Assisted in developing, deploying and training on Oakley’s 1st online B2B ordering platform.• Inside contact for all day-to-day coordination of 24 outside reps.• Managed the on-time deployment of multiple sales reports to all outside reps.• Provided in person support at trade shows and various regional events.• Direct report to Regional Sales Manager, covering 24 reps and 10 states.

• Managed product budget of $200,000+.• Provided detailed sales analytics to management team to ensure budget alignment.• Provided special order and event product and warranty support.

• Phone representative in call center.• 1 of 4 call center reps to be trained in both Customer Service and Telesales.• Average intake of 100+ calls per day.• 1st member of training class to be hired from temp to full time employment.

Computer Science

• 1 year's coursework towards Computer Science degree • Summer job at Oakley, Inc. led to full time employment; did not return to school

Associate’S Degree, General Studies

• Dean's Honor Roll