Robert "Mitch" Mitchell Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, United States

• Built internal communications function from scratch for 3500+ company.• Developed comprehensive audit of current state with recommendations for improving practices to drive engagement, measurability, and scalability.• Owned and executed internal communications plan for mitigating negative articles about Axon’s company culture from major media outlets, which led to little perception shift among employees.• Ghostwrote messages for CEO with positive feedback from leadership and employees.

Milwaukee, Wisconsin, United States

• Lead Internal Communications Community program for standardizing messaging andchannels for 1000+ internal communicators dispersed throughout the company.• Developed and built program from scratch, including hiring, new channel development,messaging toolkits, and marketing strategy.

Seattle, Washington, United States

Support Amazon's Internal Corporate Communications team, focusing on push communications channels (e.g., email, mobile notifications, Slack) for our 400k+ corporate employees. This includes:• Setting the long-term vision for how we use push channels to ensure our employees are informed and engaged.• Analyzing channel and employee data and trends to develop recommendations for improving channel and campaign performance.• Meeting with senior Amazon executives weekly to guide our corporate email strategy.• Working with tech and product teams to build requirements for custom solutions to create, send, and measure internal communications campaigns. • Consulting with internal communications professionals throughout the company on their communications strategies.

Seattle, Washington, United States

Supported the HR organization in communicating to the 45k+ employees in Devices, Ads, Music, IMDb, and Prime Video. In this role I: • Developed strategic communications and marketing plans to support change management, awareness, and adoption of critical talent management, learning, and diversity, equity, and inclusion programs and policies. • Led the creation of new push and pull channels to increase engagement.• Supported crisis communication efforts for quick-turn initiatives.• Provided counsel to senior leaders on the communications and employee engagement impact of policies and programs.

Seattle, Washington

• Led a team responsible for Amazon-wide internal communications on HR Talent Management programs, processes, policies, and products.• Deeply integrated within subject-matter expert teams to develop key messages and change management strategies.

Washington D.C. Metro Area

• Led three federal government contracts valued at over $3m per year• Managed 40+ employees across the division, providing all facets of communications, including communications planning, content development, web strategies, social media, creative services, stakeholder outreach, customer service, training, media relations, and research• Developed communication strategies to educate 9.5 million uniformed service members, retirees, and their families about their health care, pharmacy, and dental benefits• Provided counsel on all aspects of the contracts, including hiring decisions, client relation strategies, financial planning, and subcontract relations• Led capture strategy and proposal development for two federal contracts (1 win; 1 loss)

Washington D.C. Metro Area

• Managed seven communications specialists supporting three government clients• Wrote information papers, website content, Q&As, and training materials using AP and Chicago Style• Oversaw quarterly development of 200-page course book and interactive online training, including research, writing, editing, printer submission, and proof review• Oversaw development of secure CRM tool for customer service case management• Gathered functional requirements from clients and stakeholders and translate them into technical requirements for development team• Conducted usability and requirements gathering focus groups for CRM tool• Analyzed CRM data and develops reports for senior leadership on customer service trends• Managed workload, processes, and quality control for tier 3 customer service team

Washington D.C. Metro Area

• Taught undergraduate and graduate public communication research classes• Developed all course materials, concentrating on survey development, focus group design and moderation, data analysis, and reporting

Washington D.C. Metro Area

• Managed writers in the research, writing, and editing of 170+ TRICARE publications (e.g., handbooks, brochures, newsletters) per year• Served as team subject-matter expert on complex TRICARE health care policy• Developed and implemented recommendations to reduce number of printed publications, saving the client an estimated $2.1M per year• Researched and implemented software to improve publication development processes and quality (e.g., Acrobat, InCopy, Readability Studio, Sonar InDex Pro)• Developed technical requirements for redesign of TRICARE publications-ordering website• Analyzed project financials and provided strategies to optimize profit

M.A., Public Communication

B.A., Concentrations In Communication, Political Science, Professional Writing And Editing, And Philosophy

B.A. Multidisciplinary Studies Concentrations in Communication Studies, Political Science, Professional Writing and Editing.