Jollibee is the flagship brand of Jollibee Foods Corp, the largest and fastest growing Asian restaurant company in the world with 100+ stores in North America and 2000 + across the globe. Brand ownership includes Jollibee, Coffee Bean, and Tea Leaf, SmashBurger, Red Ribbon Bakeshop, and Chow King. My role and key wins:Managed daily IT Help Desk Operations with internal POS support team and 3rd party external Tier-1 help desk team for 100+ North American restaurants.Oversaw internal and external teams responsible for IT operations support for 100+ restaurants across North AmericaOversee vendor and support center consisting of an outsourced tier-1 agency and an internal staff of 4, tier-2 techniciansOur team was responsible for coordinating the installation of IT equipment ranging from POS, networking, credit card readers, cabling and surveillance cameras for new and renovated restaurantsWork with 3rd party PCI Compliance Company to identify and resolve PCI issuesResearch and recommend new hardware and software technologies related to the restaurant industryMonitoring ticket volume, performance metrics, SLA’s, KPI’s and reporting to leadershipProviding leadership and mentoring to help desk team.Identify and respond to positive and negative internal and external trendsComply and maintain policies and procedures related to PCIDiligently work with business units to improve customer support and actively respond to queries

Purchased and maintained on premise hardware infrastructure for an $800m year manufacturing companyContributed to network security posture with global network teamManaged and maintained Active Directory Environment in a VMWare fault tolerance configurationUsed VMWare VCenter & VMotion to conduct infrastructure updates on production and UAT environmentCoordinated and maintained 76TB Dell EqualLogic iSCSI SAN array using 12 SSD’s and 24 SAS drives in a priority multi-tiered configurationPlanned and coordinated the technology move for 100,000 sq ft. warehouse from Fontana, CA to Long Beach, CA while maintaining parallel systems which included the installation of a controller based 24 AP WiFi Planned and executed the installation of a $22,000 APC NetShelter SMART-UPS 20 KVA UPS Overseeing system security updates, data backups and disaster recovery strategies using VEEAM Led a team to develop the company’s data retention policy. Team included legal, HR, global network departments along with 3rd party vendors.Recommended and created policies based on ITIL best practices and business needs.Daily support includes server monitoring, resolve desktop issues, and all windows administration

IT consulting and support to a number of small businesses around the Long Beach and Orange County area. My goal is to bring cost effective IT solutions to small businesses.

Coordinated and helped manage the growth of IT systems as the company expanded to $250 million a year in revenues.Coordinated the testing, purchase, and installation of 50 NOAX S19’s ruggedized PC’s which saved the company $40,000 a month in FedEx charges.Assisted with consolidation of server hardware and reduction of power consumption using VMWare ESX 3.5 virtualization. Managed the VMWare Infrastructure administration using VI3 suiteImplemented RIM Blackberry Enterprise Server solution; coordinated device deployment and maintained system policies.Worked with the IT director to implement a comprehensive Disaster Recovery plan for core business applications using offsite services such as Message One EMS and offsite data replication.Evaluated and executed the installation of a $30,000 security system integrated with the existing IP network.Coordinated, executed and managed the completion of Execute technology initiatives.Monitored and maintained antivirus systems. Responded to potential viruses and other unwanted system intrusions. Supported remote employees (East and West coasts) using NetSupport Manager remote management. Responsible for direct IT support to executive management, including home network setups and remote access to the company.IT Procurement. Coordinated and developed vendor relationships. Maintained software licensing and inventory management.

Volunteer Work

Responsible for a wide range of customer service and technical support functions including phone consultations and on-site client interface, IT assistance, project management, LAN/WAN installation/maintenance.

Managed daily restaurant operations in Richmond VA-American GrillePalm Springs, CA-Cabrillo SteakhouseNew York, NY-Alley's RestaurantNewport Beach, CA-The View Anaheim, CA-JW's SteakhousePoint of sale administration for MICROS