Rafael Moreno, Jr. Email & Phone Number

Miami, Florida, United States

Miami/Fort Lauderdale Area

Contract Site Manager at Barry University, Key management position charged with managing on-site facilities and staff including, but not limited to, mail room, copy, fax and other administrative services

Miami, Fl

Hands-on leader managing on-site pallet management program in a large distribution center in the Miami area. Managing all aspects of a team consisting of 6-10 employees. Managing pallet sort operations, human resources, customer service and logistics operations.

Medley, Fl

• Manage warehouse and delivery staff. Schedule staff working hours. • Ensure merchandise in warehouse is well organized, tidy, protected from damage and secured against theft. • Ensure ongoing substantiation of inventory balances via cycle counts and physical inventory counts. Compare to system records. Investigate discrepancies. • Ensure merchandise is accurately “picked” for shipment to customers and to replenish store locations. Ensure accurate paperwork is generated for all transactions and input to the company systems timely. • Supervise the receipt of merchandise from vendors. Ensure items are received in good condition and goods received properly match paperwork. Goods must be received within 24 hours of receipt.• Supervise the scheduling of deliveries to customers and to store locations. Communicate with store staff frequently for customer orders and weekly transfers.• Oversee the movement of merchandise for trade shows.• Effectively manage damaged inventory tracking at the warehouse, including tracking all damaged goods until resolution, securing return authorizations, and updating activity to the company systems. • Respond to various departments within the organization who may need information regarding vendors, products, deliveries, etc.• Prepare weekly reports for management on key data. Includes collecting and validating carrier transit data and creating and publishing carrier performance reports, both internal and external.• Assist the company in developing more sophisticated tools to measure success in this area of operation. This entails gauging carrier and staff performance, reducing freight costs, and ensuring effective tools procedures exist to provide timely and efficient delivery to customers and maximize customer satisfaction.

Contractor To: Kendall - U.S Citizenship & Immigration Services Field Office

Served as contract manager for Kendall - U.S Citizenship & Immigration Services field office. Oversee site operations for mail, file operations, data entry, adjudications and FDNS actives. Directly supervise Assistant Site Manager and Functional Area Supervisors assigned and confirm personnel is properly trained and competent. Evaluate performance of clerks against published standards. Conduct frequent internal quality audits, collaborate with COR and other USCIS personnel. Ensure SOPs are used, understood, updated, and approved by COR. Guarantee daily production reports are filled out, submitted, approved and accurate. Direct operations at sub-site located in San Juan, Puerto Rico.

Miami, Fl

Provided management oversight for transportation, delivery services and logistical support at stores in Miami & Naples Florida, Dallas Texas and Hollywood California. Enhanced workflow by analyzing and developing logistical plans that effectively delivered products to customers on time with excellent service. Created and reviewed procedures for product distribution to maximize company profits. Managed $5M worth of items, inventory, logging orders, routing, shipping, product inspection and tracking of all inbound and outbound orders. Coordinated contract agreement for new Dallas warehouse location for branch office and expansion to current warehouse in Miami for President of company.Key Accomplishments:• Planned and oversaw warehouse expansion from (5,000 sq. ft. to 20,000 sq. ft.).

Hialeah, Florida

Managed office and manufacturing operations including 20+ employees. Implemented improvements and enhancements to keep resources and cost at efficient levels. Generated and maintained all statistic and reports for president of company. Complied with federal, state, EPA and OSHA regulations. Hired, coached/mentored and conducted performance appraisals, corrective actions and terminations. Managed and designed new marketing, print advertising, catalog publishing, mass e-mailing campaigning, and IT functions.Key Accomplishments:• Increased productivity 10% by streamlining operations and transferring infrastructure from paper process to computer based system.

Miami, Florida

Responsible for store operations, opening and closing, inventory control, payroll functions, scheduling of staff, customer service, performed personnel functions such as performance reviews, coaching/mentoring, corrective actions and terminations. Implemented improvements and enhancements that maintained resources and costs at efficient levels throughout assigned store.Key Accomplishments:• Kept sales above 5% exceptional rate within district.

North Miami, Florida

Managed Order Processing, Order Production and List Services Departments with staff of up to 50+ employees. Generated and maintained statistics and reports for Vice President of Operations. Monitored budget allocations for all departments; ensured compliance with company standards. Performed personnel functions such as performance reviews, coaching/mentoring, corrective actions and terminations. Co-managed projects with IT department dealing with systems and order production issues. Conducted on campus recruiting for seasonal staffing ramp up.

Washington, D.C.

Managed large operation in high volume payment processing projects at various location through the United States. Monitored newly implemented high-technology solution for Centralized Receipt and Disbursement Centers. Chosen by IMS President to conduct evaluation of troubled sites and resolve issues.

Associate In Applied Arts And Sciences, Computer Information

Computer Science