I am responsible for the SAP ERP team that designs, implements, and monitors the school district’s various non-instructional business processes. We work with department heads and end users to enhance their user experience by gathering, documenting, and analyzing business processes, system needs, and user requirements. This team also works as an intermediary between non-technical end users and various technical staff/software developers to design, implement, and test user and/or system process enhancements.

I am responsible for the SAP ERP team that designs, implements, and monitors the school district’s various non-instructional business processes. We work with department heads and end users to enhance their user experience by gathering, documenting, and analyzing business processes, system needs, and user requirements. This team also works as an intermediary between non-technical end users and various technical staff/software developers to design, implement, and test user and/or system process enhancements.

I design, implement, and monitor the school district’s various non-instructional business processes, working with department heads and end users to enhance their user experience by gathering, documenting, and analyzing business processes, system needs, and user requirements. I also work as an intermediary between non-technical end users and various technical staff/software developers to design, implement, and test user and/or system process enhancements.

I was solely responsible for the management of the information technology department at a public academic/technical educational institution serving approximately 1300 middle school, high school and adult students annually, to include technology planning, budgeting and the acquisition of all technology equipment for over fifty academic and career education programs. I was responsible for the configuration, support, maintenance, installation of hardware/software and troubleshooting on over 1000 student, faculty and staff desktop and laptop computers running Windows XP Pro, Windows 7, and Windows 10. I was also responsible for the setup, support and maintenance of twelve servers running Windows Server 2003/2008/2012 to include active directory, group policy, DHCP and DNS management of a site-based domain. I have networking experience to include LAN layout/design, the setup of network switches and wireless access points, the physical wiring of network racks and jacks, and the switching and cabling of network racks, workstations, servers and network printers. I was also responsible for programming, supporting and troubleshooting a digital and analog Nortel telephone/voicemail system consisting of approximately 110 stations to include layout/design and the physical wiring of network racks/telephone blocks. I was also managing the warehouse department, overseeing over $3.5 million of inventory, with no inventory shrinkage over several years.