Head Of Operations
CurrentLeading the company operations for Customer Service, Distribution, and YouTube, I oversee and optimize these critical verticals. My primary focus is on developing a highly efficient and proactive team capable of supporting the company's fast growth. I establish clear guidelines, strategies, and objectives to enhance and evaluate team performance continuously. By implementing streamlined processes and fostering a dedicated work environment, I ensure our operations align with the company's goals… Show more Leading the company operations for Customer Service, Distribution, and YouTube, I oversee and optimize these critical verticals. My primary focus is on developing a highly efficient and proactive team capable of supporting the company's fast growth. I establish clear guidelines, strategies, and objectives to enhance and evaluate team performance continuously. By implementing streamlined processes and fostering a dedicated work environment, I ensure our operations align with the company's goals and drive success despite evolving challenges.Some of my achievements so far:Established a highly efficient and seamless YouTube operation from the ground up, now contributing to 60% of the company's profits.Developed a comprehensive training program for staff to ensure compliance with high standards of DSP distribution requirements.Collaborated with internal stakeholders to enhance team knowledge and improve the company's main product.Developed KPIs to measure operational performance and ensure compliance with organizational goals Show less