Leading the company operations for Customer Service, Distribution, and YouTube, I oversee and optimize these critical verticals. My primary focus is on developing a highly efficient and proactive team capable of supporting the company's fast growth. I establish clear guidelines, strategies, and objectives to enhance and evaluate team performance continuously. By implementing streamlined processes and fostering a dedicated work environment, I ensure our operations align with the company's goals… Show more Leading the company operations for Customer Service, Distribution, and YouTube, I oversee and optimize these critical verticals. My primary focus is on developing a highly efficient and proactive team capable of supporting the company's fast growth. I establish clear guidelines, strategies, and objectives to enhance and evaluate team performance continuously. By implementing streamlined processes and fostering a dedicated work environment, I ensure our operations align with the company's goals and drive success despite evolving challenges.Some of my achievements so far:Established a highly efficient and seamless YouTube operation from the ground up, now contributing to 60% of the company's profits.Developed a comprehensive training program for staff to ensure compliance with high standards of DSP distribution requirements.Collaborated with internal stakeholders to enhance team knowledge and improve the company's main product.Developed KPIs to measure operational performance and ensure compliance with organizational goals Show less

-Leadership and supervision of a highly skilled YouTube CMS team, specializing in providing global support.-Proven track record in delivering technical support and innovative solutions to major clients.-Successful management and oversight of more than seven content owners, ensuring efficient and effective operations.-Proficient management and smooth operation of over 10,000 YouTube channels, ensuring their growth and success.

-Utilization of data analysis and business intelligence techniques to provide valuable insights and support strategic decision-making processes.-Creation and implementation of impactful digital marketing strategies for both new releases and existing catalog, driving engagement and maximizing reach.-Expertise in playlist curation and growth strategies, optimizing visibility and increasing audience engagement.-Cultivation of strong relationships and networks with key digital service… Show more -Utilization of data analysis and business intelligence techniques to provide valuable insights and support strategic decision-making processes.-Creation and implementation of impactful digital marketing strategies for both new releases and existing catalog, driving engagement and maximizing reach.-Expertise in playlist curation and growth strategies, optimizing visibility and increasing audience engagement.-Cultivation of strong relationships and networks with key digital service providers (DSPs), fostering collaborations and maximizing content distribution opportunities.-Conducting thorough competitive analysis to identify market trends, benchmark performance, and inform strategic planning.-Preparation of comprehensive management reports, presenting key metrics, performance indicators, and actionable recommendations for business growth and optimization. Show less

-Proactively identify and evaluate potential artists and labels, with a specific focus on Rap/HipHop and Gospel genres, for collaboration and partnership opportunities with the company.-Efficiently onboard and provide ongoing support to clients, ensuring a smooth and successful working relationship.-Innovate and create new opportunities for artists and labels, exploring various avenues for growth, such as brand partnerships, sync licensing, and live performances.-Conduct thorough… Show more -Proactively identify and evaluate potential artists and labels, with a specific focus on Rap/HipHop and Gospel genres, for collaboration and partnership opportunities with the company.-Efficiently onboard and provide ongoing support to clients, ensuring a smooth and successful working relationship.-Innovate and create new opportunities for artists and labels, exploring various avenues for growth, such as brand partnerships, sync licensing, and live performances.-Conduct thorough market research, with a keen focus on the targeted genres, to identify emerging trends, audience preferences, and potential growth areas.-Successfully manage and drive business development for "ONErpm Gospel," the pioneering label under the ONErpm umbrella, overseeing its strategic direction, artist roster, and market positioning.-Offer dedicated 24/7 support to clients, ensuring their needs are met promptly and maintaining a high level of customer satisfaction. Show less

-Effective leadership and management of a diverse YouTube Ops team, consisting of over eight skilled professionals, ensuring streamlined operations and team synergy.-Development and creation of comprehensive documentation on YouTube Digital Rights, serving as a valuable resource for current and future employees of the company.-Conducting informative and engaging YouTube CMS workshops for other teams within the organization, sharing expertise and fostering collaboration.-Cultivating… Show more -Effective leadership and management of a diverse YouTube Ops team, consisting of over eight skilled professionals, ensuring streamlined operations and team synergy.-Development and creation of comprehensive documentation on YouTube Digital Rights, serving as a valuable resource for current and future employees of the company.-Conducting informative and engaging YouTube CMS workshops for other teams within the organization, sharing expertise and fostering collaboration.-Cultivating strong relationships with key clients, playing a pivotal role in addressing their needs, resolving issues, and maintaining client satisfaction on YouTube platforms.-Utilization of YouTube Analytics to gather valuable insights, analyze performance metrics, and drive data-informed decision-making processes.-Successful management and oversight of five distinct MCNs (Music, Entertainment, and Publishing Networks), ensuring smooth operations and optimizing revenue generation.-Actively engaging with external companies to resolve ownership conflicts and facilitate collaborative solutions, fostering positive relationships and strengthening the company's position within the industry. Show less

-Efficient management of YouTube CMS tasks, ensuring timely completion of assigned responsibilities and adherence to best practices.-Successfully monetizing and providing support to over 500 channels, maximizing revenue generation and optimizing channel growth.-Proficient handling of Content ID management, effectively identifying and managing copyrighted content across multiple channels.-Streamlined onboarding processes for new channels, ensuring a seamless transition and successful… Show more -Efficient management of YouTube CMS tasks, ensuring timely completion of assigned responsibilities and adherence to best practices.-Successfully monetizing and providing support to over 500 channels, maximizing revenue generation and optimizing channel growth.-Proficient handling of Content ID management, effectively identifying and managing copyrighted content across multiple channels.-Streamlined onboarding processes for new channels, ensuring a seamless transition and successful launch on the YouTube platform.-Expertise in handling blocking and copyright takedown/retraction requests, promptly addressing copyright infringements and resolving related issues.-Managing video monetization operations at scale, processing an average of over 200 videos per day for monetization, maximizing revenue potential for content creators. Show less