Rachel Luong Email & Phone Number

Canada

Canada

Calgary, Alberta, Canada

Partner with key cross functional teams to ensure physical store space is maintained at highest levelSupport inventory needs and merchandise flow to ensure product availabilityResolve customer issues through a customer-centric lens by investigating opportunities, developing solutions, and coaching team on resolution of similar challenges in the futureAchieve or exceed performance objectives and sales target as well as KPI'sContinuously analyze KPI's and support action plans that drive performanceSupport culture of talent development and ongoing education for the entire store teamActively coach and develop team members to improve team performance and foster growthSolid understanding of retail math and metrics; analytics to drive the businessLead, coach, and execute on all SOPs

Calgary, Canada Area

Conducts weekly cycle counts to ensure accuracy of inventoryPerforms inventory audits relating to the standard and quality of product to meet company requirementsProcesses damaged goods, Return-to-Vendor products, and warrantied items as requested by Head OfficeParticipates in yearly inventory counts and price changes of products to keep up with company demandMaintains an efficient business by doing weekly supply orders to ensure all store and office supplies are available Collaborates and works closely with Sales Experience members to ensure customers' needs are metMaintains stockroom to ensure incoming/outgoing products and flow of inventory to sales floor to optimize salesResolves customer questions and inquiries on products and offers suggestions to maximize interactionProvides assistance to cash by operating cash register system and processing mulit-tender transactionsEnhances Brand experience by promoting and leading as a positive role modelPerforms and achieves sales targets and KPI’s set by company standards

Processed upcoming shipments and new inventoryMerchandised sales floor to meet vendor visual expectations and standardsAssisted with yearly inventory counts to ensure accuracy and efficiencyExecuted set-ups of mannequins, window displays, and floor presentation to increase traffic and attentionProvided assistance to customer inquiries

Calgary, Canada Area

Promoted the HBC credit and loyalty programs to achieve Key Performance Indicators Processed Point of Sale transactions while delivering professional and friendly customer service Maintained a presentable sales floor by cleaning and organizing assigned areas Collaborated with coworkers to increase productivity and efficiency on the selling floor Managed stock and inventory for new products and upcoming sales promotions

Calgary, Canada Area

Consistently met and exceeded daily personal sales goal reaching up to $4,000Developed clientele base to maximize sales opportunities through consultative sellingProvided product knowledge and expertise on brands to customers Processed POS transactions, merchandise exchange and returns, and other inquiriesExecuted consistent and professional selling behaviours in accordance with HBC service model