The challenge as part of the credit card team was to reduce the high incidence rates and enhance team productivity. During this period, I successfully contributed in the following ways:- Maintaining and improving the legacy system and its documentation.- Significantly reducing the Mean Time To Recovery for high-frequency incidents and improving customer contact rates through runbook automation.- Conducting an analysis to identify the main user journeys impacted by incidents… Show more The challenge as part of the credit card team was to reduce the high incidence rates and enhance team productivity. During this period, I successfully contributed in the following ways:- Maintaining and improving the legacy system and its documentation.- Significantly reducing the Mean Time To Recovery for high-frequency incidents and improving customer contact rates through runbook automation.- Conducting an analysis to identify the main user journeys impacted by incidents, which served as valuable input for the team's strategy and facilitated prioritization for the breakdown of the monolithic system.- Internally implementing the "boleto" payment system while transitioning away from part of the legacy system, resulting in an estimated cost reduction of approximately R$ 3 million.- Collaborating closely with the Platform team to ensure early adoption of the new infrastructure stack.- Leading the initiative to establish an incident management process for the company. Show less

- Technology team management: working on team restructuring, revamping the hiring process, performance cycles, and employee retention.- Leading software architecture decisions and infrastructure cost optimization.

With the end of the partnership with Fisher VB, I was invited to continue the crowdfunding platform project (Clearbook) and support other initiatives of Gear Ventures:- Built the MVP for the user experience of the ConCash consortium purchasing platform;- Managed the technology team and provided technical leadership for the Clearbook platform;- Supported the development of MVPs for two other internal initiatives.

Responsible for understanding the business model of early-stage startups in collaboration with the business team and technically enabling these initiatives:- Built the first MVP for a crowdfunding platform to secure the operating license from the regulatory authority (CVM);- Evaluated technical solutions for developing an app for a payment institution;- Created MVPs for the content platforms Snaq.co and Helpme.business

Working alongside my partners at Mescla, I had the opportunity to join Terra's team with the mission of enhancing processes and products through software. Together, we achieved significant milestones, including:- Designing an automated Know Your Customer (KYC) process and revamping the manual process to ensure compliance with regulatory standards.- Streamlining the customer acquisition process by redefining the user experience, enabling customers to open new accounts in a matter of… Show more Working alongside my partners at Mescla, I had the opportunity to join Terra's team with the mission of enhancing processes and products through software. Together, we achieved significant milestones, including:- Designing an automated Know Your Customer (KYC) process and revamping the manual process to ensure compliance with regulatory standards.- Streamlining the customer acquisition process by redefining the user experience, enabling customers to open new accounts in a matter of minutes, surpassing the competition's timeframe of more than one day.- Revamping the account department's workflow to meet and optimize process requirements, resulting in a remarkable 100% growth in customer acquisition. Show less

I co-founded Mescla, a software consulting company, to support product and business development for Porto Seguro, the leading insurance company in Brazil, specifically within its division called Porto Seguro Faz.Our team developed an innovative solution to navigate Porto Seguro's bureaucratic processes, enabling effective cross-selling of the company's own services and products. In this venture, I took on the responsibility of creating a mobile app for Porto Seguro's employees and a… Show more I co-founded Mescla, a software consulting company, to support product and business development for Porto Seguro, the leading insurance company in Brazil, specifically within its division called Porto Seguro Faz.Our team developed an innovative solution to navigate Porto Seguro's bureaucratic processes, enabling effective cross-selling of the company's own services and products. In this venture, I took on the responsibility of creating a mobile app for Porto Seguro's employees and a back-office to facilitate sales management and control.Following our partnership with Porto Seguro, we decided to pivot our strategy and focus on providing technical solutions for the financial market. This led us to develop datasets for financial asset performance records, a portfolio consolidation platform, and a progressive web app for data visualization.One of our notable achievements during this transition was the creation of Tesouro-Direto.com, a minimum viable product (MVP) aimed at validating our solutions specifically for Brazilian public bonds. Show less

I played a significant role in the product's development, conducting benchmarking, identifying user needs, and overseeing the development of the web application, infrastructure, and integrations with brokers (Corretoras de Títulos e Valores Mobiliários - CTVMs).Working closely with the financial team, I collaborated on implementing trade and consolidation algorithms to enable a user-friendly visualization of clients' investments and automate the trading process.Through this… Show more I played a significant role in the product's development, conducting benchmarking, identifying user needs, and overseeing the development of the web application, infrastructure, and integrations with brokers (Corretoras de Títulos e Valores Mobiliários - CTVMs).Working closely with the financial team, I collaborated on implementing trade and consolidation algorithms to enable a user-friendly visualization of clients' investments and automate the trading process.Through this experience, I have gained invaluable insights into the Brazilian investment industry and honed my expertise in developing innovative solutions for users in the financial sector. Show less