Ryan Moffit Email & Phone Number

Marietta, Georgia, United States

• Engaged closely with Stakeholders to identify SWOT analysis for business processes and practices, identifying process improvement areas• Analyzed financial trends impacted by industry trends, policy changes, product modifications, and company acquisitions• Developed and produced ad-hoc reports to support analytic reviews for business development strategies• Researched new and existing database warehouses and analytics software in order to help with new development, improve data management processes, and data quality initiatives• Recommended products, services, and technology solutions that were focused on operational needs and improvements• Evaluated reports to help drive data-based strategic decision making for initiatives

Marietta, Georgia, United States

• Conducted testing to convert from existing online banking platform and bill pay provider to a new online banking platform with a new bill pay provider• Researched online banking issues with members and staff to resolve issues quickly• Regularly communicated with all levels of staff to gather feedback on member interactions• Interacted with third party vendors and collaborated to resolve issues• Worked with senior management to create reporting for online banking, bill pay, and other digital products for assessment and updates

Alpharetta, Ga

• Worked with internal and third-party Stakeholders to create payroll, billing processes• Conversed directly with Client to gather feedback on market trends and provide operational support and timely updates on staffing initiative progress• Created hiring project plans and initiatives based on Client staffing need, "go to market" strategy, and deadline

Alpharetta, Ga

• Developed project timelines, documentation, and reporting for new Client implementationsand existing Client expansions based upon program scope, specifications and feedback• Provided Stakeholders with updates on changes, progress, and issues with implementations• Managed Stakeholders to complete tasks by deadlines in order to start new Clients on schedule and in order to meet/exceed Client expectations• Monitored Client implementations and developed action plans when issues were identified• Documented and improved processes during implementations to more efficiently and effectively deliver results• Assisted with 50+ Client implementations or expansions for MarketSource

Alpharetta, Ga

• Relocated, hired, and trained Leveraged Services Support Team to the MarketSource corporate office• Developed weekly reporting to aid senior management in identifying areas of success and opportunity• Coauthored the Standard Operating Procedure for Progressive Disciplinary Action to be used by all Support Teams• Contributed to the development of the Stand Operating Procedure for the Support Team Process• Aided Support Team with reporting and scheduling when bandwidth limitations arose• Responsible for documenting and calculating quarterly completion and operational metrics for Team bonus payouts• Drove execution of daily processes to raise overall check-in compliance from 77% in January 2012 to 91% in July 2012

Alpharetta, Ga

• Interviewed candidates for open Support Team Representative positions• Trained new team members and developed new hire training manual which outlined processes and protocols• Monitored employees for issues and coached for attendance, failure to meet deadlines, failure to meet metric goals, and other performance related issues• Helped develop and drive processes that raised national event completion and IVR compliance goals from 90% to 95%

Alpharetta, Ga

• Uploaded previous days sales reporting to be reviewed for payroll audits and coachings for operational compliance• Audited time cards for discrepancies, researched issues before being submitted to payroll, and coached employees on errors• Responded to Clients inquiries, issues, and requests including event coverage changes, special events, and local marketing• Worked directly with Clients and Management to provide scheduling/operational solutions in markets to increase sales

Athens, Ga

• Ran daily operations for a $12.3 million annual revenue department store• Directed sales increase from $2.2 million in April 2009 to $2.5 million in April 2010• Allocated financial control of $50,000 in monthly payroll expenses• Oversaw inbound and outbound store logistics• Recruited, trained, and maintained corporate staffing goals of an average of 90 associates• Strategized and achieved plan to comeback from 750 credit deficit to goal in three months to achieve fiscal year goal

Duluth, Ga

Athens, Ga

Bachelors Of Business Administration, Management

Activities and Societies:Graduated December 2008 Cum Laude Overall GPA 3.62/4.0

Pre-Business