Richard Moxley Email & Phone Number

Norcross, Ga

Served as Senior Manager for North America digital operation production, including 2 Area Operations Managers, 10 additional Managers/Supervisors and 60 – 120 full time and temp employees. Including management of international operations from centers in India, Thailand and Romania that supported North America clients. • Crafted and implemented security strategies including multi-layered protocols designed for • Crafted and implemented security strategies including multi-layered protocols designed for accountability, risk mitigation, all done while aligning to HIPAA standards. Focus was combination of technology and human capital to deliver a minimum 98.60% success rate for all customers - exceeding contractual obligations by minimum of 2.6% upward to 19%.• Vetted, acquired and deployed in new technology for data conversion that increased speed of production and profitability by over 286% while increasing quality of finished product by 25%.• Principal for research, design, architecture and assessment of high value ECM systems for enhanced Data Capture, Security and Integrity. Design would automate 84% of existing daily business processes with consistent 98.6% or higher accuracy, worked in collaboration with IT, Legal and senior leadership teams.• Developed and designed LOB Policies, CRM as well as reporting tools for executive level views into LOB. • Periodically evaluate all business processes for Risk Mitigation, GAP Analysis, Scope Creep and frequency of review processes including recurring audits, responses and collaboration with Quality Assurance teams.• Developed and implemented protocols for risk mitigation at all levels of business operations aligning to company specific protocols, internal division/dept. protocols, technology division protocols, and unique client specific requirements.

Washington D.C. Metro Area

Served as principal/lead architect in developing comprehensive digitization program for conversion of 146 years of official Board of Trustees records into a full word-searchable Electronic Document Management System that has a minimum of 99.95% confidence level on retrieval and 98% quality control with highest possible OCR capability on data capture/conversion process while keeping security and confidentially at the highest levels.• Conducted extensive assessments with a wide array of different ECM and Document Management Systems at a granular level. Specific areas of assessments were done on capture hardware, capture software, repository software, workflow software packages and tools, Integration vendors, conversion vendors, warranties, services and support for high caliber Document Management System that delivers consistent high quality, emphasis on costs vs. value. • Interacted on a routine basis with internal/external technical consultants and vendors in developing, implementing and resolving needs that require an advanced and detailed knowledge and assessments. • Developed technology framework as well as costs and time tables for completing projects, outlining phases and identifying hardware/software requirements, monitoring workload, interaction with vendors and overall progress. Provided verbal and written reports, presentations, summaries and debriefings for management, executives and/or users, including status reports, progress summaries and system utilization reports.

Washington D.C. Metro Area

• Planned developed, managed and directed all Information Technology implementations as well as construction projects related to technology build out in order to optimize business process workflow.• Engineered developed and implemented secure Server-based databases and file systems, and coordinated with vendor for website hosting.• Developed semester and annual schedule for professional development courses. Coordinated schedules of instructors/professors and hosted professional development courses for over 3,500 staff and faculty at Howard University.• Facilitated the content and developed the marketing of courses to HU employees, regional and international clients.

Washington D.C. Metro Area

•Implemented technology innovations that increased business revenues from $6.8 million to $8.4 million. • Upgraded existing Novell, WIN95-98 workgroup to a WINNT domain, migrated to a WIN2003 domain with XPP/WIN2K clients specifically configured to work with a Legacy-based POS (Point of Sale) System. At the same time ensuring that needed resources and applications such as University E-mail, Financial Aid Resources, and Pay Roll hosted within the University system maintained connectivity during upgrade of network infrastructure. • Developed and implemented security policies so that each user was only allowed resources to complete assigned tasks. Hosted several business applications and databases for real-time updates with optimized security settings. • Optimized Legacy-based POS (Point of Sale) System using a combination of hardware, software, registry configuration and utilization of Pervasive SQL for transactional and relational database mining. Developed and implemented a disaster recovery and business continuation program. • Engaged in troubleshooting and refining network connectivity across a WAN link using TCP/IP and IPX.