Rudrasinh Parmar Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

•Provided technical support and troubleshooting for software applications, resolving issues for end-users in a timely and effective manner.•Diagnosed and resolved software bugs, performance issues, and system errors, ensuring minimal disruption to client operations.•Collaborated with development teams to identify, document, and prioritize software defects and enhancement requests.•Created and maintained comprehensive documentation for troubleshooting procedures, knowledge base articles, and user guides.•Conducted root cause analysis on recurring issues and worked on implementing long-term solutions to improve software stability and performance.•Assisted in software deployment, configuration, and upgrades, ensuring seamless transitions and minimal downtime.•Acted as a liaison between customers and technical teams, translating user requirements and feedback into actionable improvements.•Provided training and support to end-users on software functionality and best practices, enhancing user satisfaction and productivity.•Monitored system performance and proactively addressed potential issues before they affected end-users.

Vadodara, Gujarat, India

• Managed a team of 50 people, including producers, directors, actors and technicalteam, to ensure timely completion of projects• Developed a comprehensive risk management plan that minimized financial riskand increased safety• Utilized innovative technologies to improve production quality and efficiency.• Produced a successful movie "Kanubhai the Great" which is currently running incinema.

Fredericton, New Brunswick, Canada

Responding to inquiry calls efficiently while empowering employees with the toolsand knowledge to become autonomous.• Acting on behalf of customers who have been unfortunately unable to resolvetheir concerns dealing with front line representatives, taking full ownership andaccountability to resolve their issues and avoid further escalation.• Following up daily on accounts to ensure that more complex situations are resolvedin a timely manner.• Responding to internal and external clients by phone, email, correspondence andchat.• Tracking inquiries and escalations with enough details to capture the pertinentissues and highlight improvement opportunities.• Reporting escalations to and beyond this team, including training issues orcoaching opportunities that result from escalations.• Completing 3rd-level escalations when required (privacy, reputation).• Ensuring to promote the use of our Digital Options to our Clients.• Ensuring clients are aware and understand the use of technology to prevent Fraud.• Drawing on available procedures and practices to execute decisions, which are inthe best interest of the bank and its clients.• Obtaining complete information on the customer's issue and summarizing,verifying and analyzing their understanding of the issues.• Ensuring that solutions offered meet the customers' needs and comply with thebank's policies and regulatory requirements.• Maintaining a log of customer service activities and updating records accordingly.• Providing technical advice on subject/functional areas based on analysis of thesituation and the relevant concepts and policies.

Toronto, Ontario, Canada

Profiled customers effectively to identify needs and match bank products.• Supported current and prospective customers with personalized banking services.• Expanded customer relationships by maintaining regular follow-up processes andrapport.• Built strong rapport with new and existing clients to better serve financial needsand promote branch loyalty.• Helped customers open and close accounts, apply for loans and make soundfinancial decisions.• Described promotional offers and used persuasive sales techniques to upsellservices and convince clients to apply for additional banking services.• Brought forth a strong understanding of banking processes and protocols.• Understand the trends of fraud happening with clients and how those can bemitigated.

Ahmedabad, Gujarat, India

Analyzed client’s specific requirements, challenges, and objectives.• Conducted a thorough examination of the client’s existing IT systems and infrastructure.• Understood the client’s business goals, to identify gaps and areas for improvement.• Collaborated with clients to define short- and long-term IT goals and objectives.• Researched emerging technologies and industry trends to incorporate them into the solution.• Developed IT strategy that streamlined organizational processes, resulting in improved operational efficiency and cost savings• Provided well-defined IT strategy that includes tools, technology, and processes to achieve business objectives.• Recommended hardware upgrades, software installations, or process improvements.• Implementation including testing, training, and ongoing support.• Developed a business continuity plan to ensure that operations can continue in the event of a major disruption• Assisted in the implementation of a cloud-based network that improved system scalability and flexibility• Collaborated with stakeholders to develop a comprehensive security plan that ensured data protection and regulatory compliance.• Provided Cybersecurity best practices and training for company employees.• Installed and configured Operating systems like Windows OS and Linux OS.• Implemented local network and FTP system for clients.• Configured firewall and and secured ports.• Configured Antimalware softwares.• Provided periodic Backups and Disaster recovery management plans.

Ahmedabad, Gujarat, India

• Perform Daily system administration tasks to make sure maximum system performances availability.• Perform installation, maintenance, and support of servers; hardware and software.• Provide operational support; storage environment for servers.• Perform periodic hardware and software system maintenance backups.• Manage to support new technologies as adopted by the business

Surat, Gujarat, India

• Research on concepts and possible use of blockchain(ethereal) for mobile devices.• Android application development with Firebase - database

• Designed and developed a website for Global Student Forum(G.S.F) by World S.P.E.E.D Organisation.

• Designed and developed a website for World S.P.E.E.D (Student platform for Engineering and Education Development)organization.

Vadodara, Gujarat, India

• Designed and developed technical festival websites for ITMVocational University

Advanced Executive Program In Cybersecurity, Cyber Security

Master Of Applied Cyversecurity, Computer Science

Bachelor Of Technology, Computer Science And Engineering