Raul M. Prasznik Email & Phone Number

Madrid, Es

Madrid, Community Of Madrid, Spain

Member of the Engineering Support team - third tier of Support, escalation only.Subject Matter Expert of GPS and Electric Vehicle

Madrid Area, Spain

Member of the Engineering Support team, which provides 3rd level of support to our reseller network and handling escalations from the Product Support team, using advanced engineering tools such as Google BigQuery and Geotab SDK for troubleshooting purposes.

Warsaw, Masovian District, Poland

Customer support engineer in Samsung Mobile B2B Team, focus on post-sales support for Samsung security solutions for devices (Samsung Knox product family) and Movile Devices Management solutions (MDMs).Some of the main responsibilities are:• Utilizing, maintaining and developing our internal virtual environment to simulate/reproduce customer reported incidents;• Knowledge content creation and sharing through research, testing or troubleshooting customer reported incidents;• Delivering onsite/remote training, Pre/Post sales activities and incident investigation for European subsidiaries, partners as well as customers, producing executive-level summaries;• Collaborating with the R&D team for deep issue investigation and knowledge transfer;• Providing feedback and insight to B2B internal team for further development of the service;• Keeping up to date with current IT/Mobile technologies attending internal/external Workshops, 3rd parties Certification courses and self-study, maintaining a consistent level of knowledge;• Assessing, training and monitoring the performance of new team members hired for expanding the services.

Warsaw, Masovian District, Poland

Presales Engineer in the EMEA Technical Presales Team, remote team composed of 8 Presales engineers across Europe. I acted as SME for the GIS Mobile solutions division. This Team serves as a second line of support, working mainly with partners and potential partners and customers in all EMEA region. Key responsabilities: -Providing support to the EMEA regional managers in any sales opportunity requiring Mobile Solutions -Second line of support to our EMEA partner network about our Mobile Solutions -Design, development and implementation of pilot and demo configurations for potential customers -Participation on many of the sector events and conferences, in company booths and as a speaker -Elaboration of Project Requirement Analysis and Competitive Intelligence reports -Designing, organizing and conducting on-site technical trainings and online Webinars of different products of the company’s portfolio

Warsaw, Masovian District, Poland

GIS Assistant in the KSZBDOT Project from GUGiK (Polish Institute of Cartography and Geodesy), which is a system to manage their databases of topographic objects. Key responsibilities: -Edition and management of GIS vector data -Creation of the symbols and legend for the topographic maps -Design and preparation of master templates for the topographic cartography plotting -Testing and QA of some functionality of the beta version of the system

Msc In Geography, Speciality: Geoinformatics, Remote Sensing And Geostatistics, Geographic Information Science And Cartography

MSc Thesis: Urban and suburban land cover changes in Warsaw Agglomeration Area Degree with high focus on GIS and Remote Sensing

Licenciatura - Licentiate Degree (Msc Equivalent), Geography

Education record