Ryan Rust Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City Metropolitan Area

Promoted a second time in 2022 to oversee all US CX operations including retail operations, wholesale, and company-owned brands. Developed and managed the implementation of quality programs and compliance-related policies and procedures (SOPs) throughout operating units. Spearheaded the creation and development of national projects by collaborating with third parties from project inception to final roll-out, ensuring a smooth implementation while maintaining alignment with the company’s operational needs. PROVEN SUCCESS CX: Led the development and implementation of the company’s first nationally structured Customer Service Department that utilizes CX software to resolve more than 2,500 customer created tickets per month. Designed and maintained a chatbot with an average of 9,000 active monthly users. Call Center Operations: Facilitated a $2.1 million increase in annual sales through the creation and staffing of a national Call Center that handled more than 400,000 incoming calls/yr. SEO / Online Reputation: Generated more than $9 million in revenue through guest feedback and outreach. Improved Google rating from 4.4 to 4.6 in 75 top line retail locations while the number of reviews doubled. Smart Scheduler: Solely represented Retail Operations with design, implementation, and maintenance of smart scheduler platform for 2,700+ Retail employees across 160+ locations. Implementation allowed the company to exceed SPLH targets and meet labor budgets in 2022 and 2023.

Oklahoma City Metropolitan Area

Served as a top contributor in the creation of the first national Retail Operations Department. Opened more than 20 locations in new and emerging markets. Created Call Center Operations and acquired and onboarded another center. Established and implemented a Procurement program for all Retail locations. Created in-store standards and SOPs for existing, new, and acquired locations. Successfully transitioned three must-win states to an adult use program which resulted in an increase in revenue and market footprint. PROVEN SUCCESS Procurement: Developed and implemented procedures for retail locations to procure supplies, IT hardware, guest exit bags, etc. Saved the company nearly $1 million by savvily negotiating agreements with third party vendors. Call Center Operations: Created and oversaw national Call Center operations responsible for more than 200,000 incoming calls for the company’s top performing locations (50+) in five states. SOP Creation: Composed more than 100 national and state-specific SOPs required due to regulation differences between states and to maintain patient confidentiality.

Oklahoma City, Oklahoma, United States

Hired to establish three “Grassroots” retail operations in Oklahoma in early 2020 and broke new territory with the first location in Arkansas in mid-2020.PROVEN SUCCESS Store Openings: Recruited, hired, and trained 60+ staff members for the Oklahoma market, and 25+ staff members for the store in Arkansas.  Marketing Initiatives and Branding: Conducted patient outreach and marketing initiatives with local publications to spur growth in a saturated Oklahoma market. Sales Awards and Recognition: The Little Rock store was recognized as “Dispensary of the Year” for exceeding sales targets by 20%. First year sales resulted in more than $6 million in annual revenue.

Oklahoma City Metropolitan Area

Grassroots was acquired by Curaleaf in mid-2019

Oklahoma City, Oklahoma Area

I steadily progressed through the ranks from a part-time Sales Associate to a Regional SalesDirector. In 2019, I was selected to design, develop, and implement a comprehensive trainingprogram for Regional Sales Directors located throughout six states. I partner with internalstakeholders in assessment of sales performance and market trends; suggest and implementappropriate actions to enhance performance.PROVEN SUCCESS Led team to become the highest producing out of 120 regions for 2018 3 rd Quarterpromotional contest. Achieved a positive sales comp for YTD 2018 with more than $15 million in salesdespite challenging times for retail stores. Championed the development and implementation of succession planning and talentmanagement programs which have contributed significantly to improved employeeretention. Increased margins and transactions while piloting a 9 to 12-month marketing programwhich prohibited promotions or sales when the company as a whole was negative intransactions. Slashed expenses while catapulting sales through the development and implementation ofthe Customer Engagement Flowchart, Pro Access Sales pitch, Operational ComplianceChecklist, new Management Change audit, Closing Store process, and promo hold out forthe region.

Oklahoma City, Ok

Market Size: 9 StoresDirect Reports: 8 Store Managers, 2 Assistant Managers | Indirect Reports: 40+I hired, trained, coached, and supervised a team of store managers empowering and enabling themto achieve and/or exceed their sales goals. I also tracked and measured results and metrics andpresented to leadership in an understandable, accurate manner.PROVEN SUCCESS Consistently exceeded all revenue and retention goals through efficient management ofthe sales process across all product lines. Achieved positive sales comp year over yearfrom 2010 to 2016. Recruited and hired top talent, developed and promoted four Senior Sales Managers, andtwo Area Managers to Regional Sales Directors.

Des Moines, Iowa Area

Master Of Business Administration (Mba)

Bachelor Of Science (Ba), History