Roger St. John Email & Phone Number

North Carolina, United States

Concord, Nh

- Handle inbound phone calls from Insurers, claimants, and various vendors in a professional manner.- Process and prepare data entry and documentation for all inbound and outbound communication.- Able to learn, train, and adapt to meet the ever-evolving needs of the company.- Consistently achieves or exceeds Net Promoter Score ratings for Amica in New England.- Process and review medical bills and medical records to handle relevant medical expenses related to automobile accidents.- Process, review, and interpret motor vehicle laws, police reports, written and recorded statements to make sound liability decisions.- Handle complex claims for Policy Holder’s with policies from NH, VT, ME, MA, TX, RI and where the insureds may be.- Negotiate and settle liability with adverse carriers, repair facilities, and lawyers.- Process payments for insured invoices pertaining to repair facility appraisals, rental invoices, tow invoices, property damage claims.- Create, process, and handle claims from beginning to end while maintaining Amica’s award winning customer service.- Utilize Arbitration forum to create and respond to new cases against Amica policy holders due to liability disputes and/or damage disputes.- Assisted during various Catastrophe events; including working past required hours and assisting on weekends.- Served as the Functional and Phone Specialist to assist with any technical, phone, or computer issue inside the office.- Assisted in rolling out the company transition from in-office computers to company owned laptops for over 100 employees.- Able to work in a physical office or remotely with minimal to no supervision.- Received 3 promotions since being hired at Amica.

Greater Boston Area

- Monitor and motivate five employees per shift and oversee assigned tasks to guarantee completion of assignments; provide mentorship and guidance through regular communication and encouraging open dialog- Assist in planning, coordination, and execution of daily operating tasks; assess inventory and ensure compliance to store guidelines.- Confidently handles transactions with customers, including refunds, exchanges, and customer complaints.- Audit cash registers, deposits, and the safe daily with minimal variances with on hand cash- Assisted in establishing internal controls, business procedures, and guidelines to prevent product shrink and monetary loss- Plan and organize weekly warehouse shipments; manage associate coverage and execute product placement within same day of delivery- Promote quality service to ensure satisfaction and maintain 65% enrollment in customer loyalty program

Greater Boston Area

- Independently complete tasks without supervision of management, while meeting and exceeding expectations- Perform outbound and inbound phone calls, effectively applying communication skills to promote customer satisfaction and generate repeat business- Problem solving skills to meet both the company and the customers’ expectations- Assisted in store remodels in multiple locations and promoted in store and out of store events- Entrusted with responsibility for handling cash transactions in a client-facing role - Utilized company vehicle to deliver and complete transactions for customer scripts within the customers’ home while advertising additional Rite Aid programs and offerings

Greater Boston Area

- Trained and developed both new and established associates on proper operation, utilization, and procedures of store equipment- Successfully promoted in-store events; achieved the highest donations in the district- Reorganized and designed layout of Photo Department- Fulfilled photo orders effectively and efficiently while enhancing the customers experience and expectations - Established and built customer relations while increasing customer loyalty

North Andover, Ma

Goffstown, Nh

Bachelor'S Degree, Accounting, 3.6 Gpa

Associate'S Degree, Accounting, 3.5 Gpa