Rodrigo Sangy Email & Phone Number

San Francisco Bay Area

Greater Los Angeles Area

Lead a culture focused on service, quality, safety, and the promotion of LandCare’s core valuesProvide vision and direction, ensuring all team members understand the branch’s goals and objectivesBuild strong teams by developing and implementing personal growth plans for branch team membersClient Service and RetentionDrive customer satisfaction and retention by developing deep relationships with the branch’s top customersCoach team members to provide excellent service and communication to all customersEnsure the team’s Account Managers and Production Managers are coordinating effectively to deliver quality landscaping and follow-through on customer needsMaintain LandCare’s Landscape Quality Audit process in conjunction with Account Managers and Production Managers to identify property maintenance needs and enhancement opportunitiesDevelop growth strategy for your market by identifying key customer segments and individual prospects

Vienna, Virginia

Schedule client meetings, conduct needs assessments, explain design concerns and cost effective options, plan, estimate, and manage both commercial and high-end residential projects from start to finish.• Negotiate cost estimates and maintain daily contact with clients.• Hire, schedule, supervise, and discipline employees.• Develop and enforce company policies, procedures, and project safety regulations.• Develop strong employee productivity and ability to identify and eliminate work hazards.• Mentor through expertise in the landscape industry. Act as main source of information for staff through daily contact in a quick, professional, and considerate manner.• Established a solid, positive, and productive work environment by understanding the needs of both the client and team members

Washington D.C. Metro Area

Primary point of contact between Company and General Contractors.• Responsible for crews and subcontractors scheduling, sequencing and assessment of site readiness.• Responsible for ordering material, track job costs and ensure projects are completed within budget. Oversaw crews and subcontractor quality of work and performance.• Responsible of all project documentation, including: RFIs, Change Orders, Non Performance Notice Letter, Warranty Documents, etc.• Responsible for submitting project completion estimate to billing department and approval of subcontractors invoices.• Managed the submittal process of projects and all Close out documentation. Assist with estimating and bidding.

Dc Metro Area

Directed production, fleet management, customer retention initiative, and marketing for branch location by performing the following duties personally or through subordinate supervisors.• Coordinated location's operations and administration in accordance with Company policies, principles, and procedures.• Ensured properties are maintained at required standards and ensure customer satisfaction with service levels to foster a positive, long-term relationship.• Visited customers with area managers and attends HOA board meetings to support the branch with contract maintenance.• Reviewed customer accounts to ensure profitability of portfolio in order to meet or exceed all key financial metrics.• Partnered with sales to provide insight and quotes for sales representatives for maintenance proposals and to maintain a positive and effective relationship with supporting sales staff.• Developed succession planning strategies for all positions in branch to develop bench strength and contingency plans.• Assisted branch manager with forecasting, labor review, and budgets.• Directed safety strategies in branch to ensure proper safety guidelines are followed, safety meetings are taking place, and safety goals are attained.

Planning, directing, and coordinating activities of designated projects. Ensured that goals and objectives were accomplished in accordance with outlined priorities, time limitations, and funding conditions.• Assisted production personnel with staffing plans, work schedules, budgets, and time lines. Orchestrated the successful simultaneous development of several projects.• Presented detailed project summaries to senior level management and conducted post implementation analyses to determine areas for improvements.• Developed and maintained long-term client relationships. Performed site walkthroughs and formal meetings with customers that ensure high quality and service expectations are met.• Presented site enhancement ideas to existing customers. Leading and facilitating the resolution of customer problems or concerns. Assisted in resolving issues with customer service when needed while focusing on developing personal relationships.• Estimated and negotiated contracts in order to achieve Branch sales goals while maintaining acceptable, pre-determine gross margins.• Developed strong relationships with production personnel to ensure that customer service and production teams are coordinated on serving customers

Monrovia, Md

Provided oversight for and coordinated the new business development of commercial and residential projects. Instrumental in client relations matters on behalf of the management.

Construction Management/Landscaping

Education record