Ron Stokes Email & Phone Number

San Francisco, California, US

• Provide leadership and technical direction to cross-functional teams of software developers, quality assurance testers, and business systems analysts located throughout US supporting a suite of middleware web services.
• Enhance and maintain an enterprise platform that processes approximately 15 million transactions per day
• Follow rigorous software development lifecycle requirements to ensure robust and secure software is released to production
• Implement strategies to achieve desired business and technical outcomes consistent with leadership and department expectations
• Manage daily team activities as well as short-term and long-term team goals
• Maintain throughput of data traffic over secure network via end-to-end stress performance and load testing ensuring current and future transactions volumes are sustainable

• Furnished technical leadership to sales team and customers during deployment of Interactive Patient Care and Telemedicine/Telehealth technologies greatly improving patient experiences in Veterans Administration hospitals
• Facilitated Pre-Sales product demonstrations to government and enterprise customers contributing to strategies that increased product placement
• Led professional services teams in Post-Sales product installation and implementation
• Trained End Users during product installation and implementation to ensure a seamless customer experience
• Administered program management leadership to customers by leveraging disparate entities towards one common goal in projects of $100K - $500K
• Utilized expertise in Unified Communications, Service Oriented Architecture, Voice Networking, and Data Networking to assist sales in opportunities of over $100K

US

• Led technical briefings to sales teams, certified partners, and customers deploying Unified Communication and Collaboration systems creating differentiation and adoption of the NEC Sphericall platform
• Implemented solution based selling from expertise in Unified Communications, Service Oriented Architecture, Voice Networking and Data Networking that increase customer understanding of technologies
• Managed onsite installation support team for customers deploying NEC Sphericall platform resulting in the customer having improved efficiency while staying within allotted time and budget
• Served as a subject matter expert guiding customers through the intricate details of the NEC Sphericall platform to their complete satisfaction
• Facilitated end user training, providing personalized attention to detail while minimizing down time and streamlining productivity

• Selected to lead product demonstrations concentrating on the technical functions of the Sphericall software, resulting in 100% increased knowledge of feature set and system functionality
• Established and maintained strategic alliances with certified partners and customer base to develop customized IP telephony solutions to suit their individual business needs dramatically scaling up productivity by 80%
• Performed onsite installation and round the clock support to customers deploying Sphericall platform resulting in improved efficiency staying within allotted time and budget
• Trained end users, providing personalized attention to detail while minimizing down time and streamlining productivity

Phoenix, AZ, US

• Provided leadership and technical direction to sales team for franchised manufacturers and technologies resulting in 50% increased revenue and market share for the product lines
• Created demand for semiconductors by collaborating with multi-million dollar companies in the data communication industry and assisting in design and implementation efforts in projects of $1M or more
• Partnered with franchised manufacturers in advocating the appropriate solutions to meet customer’s needs

Phoenix, AZ, US

• Increased sales in individual OEM customers from $100K to $1M by establishing trust while cultivating and maintaining professional business relationships
• Provided deep levels of support and communication within established customer base by utilizing expert resources
• Cultivated working relationships by providing appropriate resources to meet customer need
• Created demand and provided technical support for franchised manufacturers by focusing on detail-orientated procedures

Master Of Science, Electrical Engineering

Bachelor Of Science, Electrical Engineering

Associate Of Applied Science, Digital Electronics