Roger Muckenfuss, Jr. work email
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Roger Muckenfuss, Jr. personal email
Roger Muckenfuss, Jr. phone numbers
An experienced leader scaling and directing client success, services and support organizations throughout a range of enterprise and SMB software companies. I thrive in developing client relationships, client facing teams – account management, technical services and support services – and scalable, dependable services processes. My leadership roles have all involved driving additional services and license revenue, leading or overseeing deployment projects, overseeing technical staff, and, most particularly, developing client relationships. I have developed and administered project management methodologies, conducted requirements analysis and custom development projects, and personally sold/lead hundreds of software deployments and client engagements.
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Head Of Customer SuccessNorthspyre Jun 2024 - PresentBrooklyn, New York, UsNorthspyre is your system of record from due diligence to stabilization and empowers real estate project teams to deliver asset management, capital, and development projects on time and on budget.
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Vp Of Customer Success And SupportConvex Jan 2021 - Apr 2024San Francisco, California, UsConvex provides software and powerful data to help commercial contractors and service businesses grow and retain business. Our solution, Atlas, was built exclusively for commercial contractors and service businesses. It uses a building-centric structure, location-based approach, mobile access for the field, and easily customizable options to match the way you work.The commercial services industry has traditionally relied on one-size-fits-all platforms that are neither a tailored fit to the need or cost effective to implement and operate. Atlas was tailor-built to deliver value on day one. There is no other comparable solution that is as easy to deploy, provides the depth of data, and can turbo charge service provider growth and business retention. -
Vice President Of Customer SuccessRentlytics Dec 2016 - Jun 2020San Francisco, Ca, UsRentlytics is building the platform to transform the world’s real estate data into accessible information.Today, Rentlytics technologies are actively powering many of the largest real estate investment management firms in the world. Rentlytics is trusted to deliver the information and the tools necessary to make sustainable, high-return portfolio decisions in the increasingly complex market. -
Vp Of Customer SuccessNomis Solutions Dec 2014 - Jul 2016San Francisco, California, UsFast-growing Nomis Solutions combines cutting-edge Silicon Valley approaches to big data, advanced modeling, and deep analytics to help large and medium-sized retail banks better understand their customers. Using Nomis solutions, these banks can deliver win-win products and pricing in an environment that is increasingly competitive, highly disruptive, and marked by rising interest rates.Summary of Responsibilities:• Responsible for building and scaling the Customer Success function to establish wildly successful client relationships and engagements. • Lead strategic client relationship management, account management, support, and customer education. -
Director, Customer ExperienceClearslide, Inc. Jun 2013 - Jul 2014San Francisco, California, UsClearSlide is the leading sales engagement platform that empowers sales teams through customer-facing solutions (web, email, face-to-face) and by providing real-time visibility and analytics for both sellers and sales leaders.Summary of Responsibilities:• Lead the Account Management and Strategic Customer Success group responsible for sales support, new account rollouts, renewals, churn mitigation and current account growth• Manage a team of Account Managers, customer success managers and customer success specialists. • Oversaw doubling of the account base while exceeding churn and growth goals.• Implemented new renewal, retention, rollout and forecasting processes while helping lead a consolidation of disparate customer service teams into a Customer Success department. -
Director, Client ServicesMarketlive Oct 2007 - May 2013Petaluma, Ca, UsMarketLive provides eCommerce technologies, development and hosting services. MarketLive solutions are targeted at mid to upper tier retailers, brands, catalogers, and other business-to-consumer companies.Summary of Responsibilities:• Lead the department that provides post-sales development, support and account management services to all MarketLive enterprise e-commerce clients. • Managed Account Managers, engineers, QA and development contractors responsible for customer satisfaction, development and support services. • Ramped-up and managed MarketLive's international support and development vendor teams responsible for providing custom development and support services
Roger Muckenfuss, Jr. Skills
Roger Muckenfuss, Jr. Education Details
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University Of VirginiaArchitecture -
Clemson UniversityArchitecture
Frequently Asked Questions about Roger Muckenfuss, Jr.
What company does Roger Muckenfuss, Jr. work for?
Roger Muckenfuss, Jr. works for Northspyre
What is Roger Muckenfuss, Jr.'s role at the current company?
Roger Muckenfuss, Jr.'s current role is Head of Customer Success @ Northspyre.
What is Roger Muckenfuss, Jr.'s email address?
Roger Muckenfuss, Jr.'s email address is ro****@****ics.com
What is Roger Muckenfuss, Jr.'s direct phone number?
Roger Muckenfuss, Jr.'s direct phone number is +170772*****
What schools did Roger Muckenfuss, Jr. attend?
Roger Muckenfuss, Jr. attended University Of Virginia, Clemson University.
What are some of Roger Muckenfuss, Jr.'s interests?
Roger Muckenfuss, Jr. has interest in Children, Politics, Education, Science And Technology, Human Rights, Arts And Culture, Health.
What skills is Roger Muckenfuss, Jr. known for?
Roger Muckenfuss, Jr. has skills like Enterprise Software, Management, Saas, Professional Services, Sales Process, Selling, Analytics, E Commerce, Crm, New Business Development, Sales, Salesforce.com.
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