Richard Mulder Email & Phone Number

Harlingen, Fr, Nl

Bolsward, Friesland, Nederland

My tasks as Servicedesk Coordinator include overseeing daily service desk operations, ensuring all requests are handled efficiently and meet established standards.Also, i implement process improvements to optimize workflow, enhance efficiency, and improve customer satisfaction.I also do second line support for all IT related issues. (E.X: Surface Pro's, laptops, Digiboards, Desktops, Hyper-V, Windows Server and more.)

Bolsward

My tasks as a IT System Administrator include second line support for all IT related issues. (E.X: Surface Pro's, laptops, Digiboards, Desktops, Hyper-V, Windows Server and more.)An other task is taking care of the service requests (Create users in AD, setting up accounts, creating group policys, and network shares) But also maintaining servers, workstations and roll out updates.We also support our own VoIP service.I deliver the support either on customer location or at the company's headquarters.

Assen, Provincie Drenthe, Nederland

My tasks as a Servicedesk Specialist include making mechanic appointments for company's/private connections for different ISP's.An other task is answering customer inquiries in regards to technical failures of landline phones, televisions, Internet and computer.We also support the VoIP service from Ziggo, we take care of the first line support. Also i made sure everything was logged into the designated systems.

Friesland, Nederland

Visiting new and existing customers as a Field Service Engineer for Ziggo, the largest cable operator in the Netherlands. At the clients home I install the necessary network equipment in a correct and operational manner and from time to time deal with technical failures.

Groningen, Nederland

My tasks as a Advanced Technical Support Agent included but when not limited to answering customer inquiries in regards to technical failures and installations of landline phones, televisions and (Fiberglass) internet in addition to handle technical inquiries I also played a part in offering matching products and services so clients will enjoy the best experience of the products. Also i made sure everything was logged into the designated systems.

Leeuwarden

My tasks as a Technical Support Agent included but when not limited to answering customer inquiries in regards to technical failures and installations of landline phones, televisions and (Fiberglass) internet in addition to handle technical inquiries I also played a part in offering matching products and services so clients will enjoy the best experience of the products. Also i made sure everything was logged into the designated systems.

It Services, It

Topics Coverd: Microsoft Office, Hard&Software During this education i had two different internships. One of them was by a local IT.

Medewerker/Beheer Ict, Ict-Beheer / Ict-Beheerder

Topics Covered: Network managment Data communication (Cisco) During this education i had one internship. This was at the computer store.

Itil V3, Computer Systems Networking And Telecommunications, 70%

ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management.

Ccna: Networking For Home And Small Businesses, It

The Cisco CCNA Discovery curriculum provided me with general networking theory, practical experience, and opportunities for career.

Saftey For Operational Supervisors, Vca

By following the VOL- VCA course I gained knowledge of issues such as the applicable (European) legislation and regulations, how.