Rachel Munoz Email & Phone Number

Owosso, MI, US

Remote

-Spearhead end-to-end management of client relationships and project workflows, ensuring seamless account administration, timely deliverables, and efficient project timelines. Proactively address client needs and concerns to enhance overall satisfaction.-Drive meticulous documentation and transparent communication of all discussions and decisions related.

Lansing, Michigan

-Serve as a pivotal support resource for activities related to new business acquisition, customer retention, and exceptional customer service. Expertly handle claims resolution, policy amendments, and terminations to ensure a seamless experience for clients.-Take the lead in building, preparing, and auditing annual renewals, quotes, contracts, and.

East Lansing, MI

-Take the lead as the primary contact, offering expert consulting and management services to physicians and practices. Drive collaborative solutions that enhance operational efficiency and overall performance.-Spearhead the tracking and analysis of project achievements, client metrics, and key account metrics. Utilize insights to implement strategic.

East Lansing, MI

• Ensure the delivery of small and large project deliverables by working collaboratively with colleagues, clients, and business partners.
• Provide timely data and analysis to physician leaders enabling them to make strategic business decisions to move physician group performance towards annual objectives.
• Develop performance tools to be used in manage care processes, quality initiatives, and physician performance.
• Provide logistical services and all materials for various weekly, monthly, quarterly, and annual physician leadership meetings.
• Manage relationship with health plans and physician offices through regular communication and problem resolution.Great Lakes Practice Transformation Network Grant:
• Collect, manage, and report on all programmatic documentation for the Great Lakes Practice Transformation Network Grant

Lansing, Michigan

• Assumed lead role for training department colleagues on the processing of debit card functionality, including substantiation.
• Processed accurate and timely payments for flexible spending account claims utilizing my knowledge of federal regulations along with applicable systems.
• Used troubleshooting skills to attend to and resolve daily issues around the processing of claims through various medical platforms and software systems.
• Monitored software interface functionality by processing and analyzing daily reports.
• Prepared daily reports to be used for claims research, open enrollment audits, and other assigned projects.

Physical Medicine And Rehabilitation

• Answer multiple telephone lines using proper phone etiquette
• Schedule patients for various types of physical therapy, occupational therapy and massage therapy
• Track each individual patient on an excel worksheet for insurance, Medicare cap and referral purposes
• Contact insurance companies for referral information including Medicare and Workman’s compensation
• Rehabilitation Technician duties, daily and weekly
• File loose papers into already existing paper charts

Saginaw, Michigan Area

• Processed over 90 outpatient charts on a daily basis and prepared them to be scanned into the electronic medical record.
• Processed release of information in accordance with corporate policies and HIPAA regulations.
• Assisted physicians with dictation and charting in EPIC electronic medical record system.
• Prepared, scanned, and indexed diabetic education charts in to patient medical records.

Saginaw, Michigan Area

- Managed cash transactions and customer inquiries in a financial center, ensuring accuracy and efficiency in daily operations.- Engaged with customers to identify needs, referring them to appropriate business partners to meet sales goals.- Maintained accurate balancing records, correcting errors and seeking assistance when necessary.- Resolved customer.

Auburn Hills MI

- Facilitated a variety of financial transactions including cash withdrawals, check disbursements, and transfers, ensuring accuracy and adherence to policy in a member-focused credit union setting.- Processed cash advances, money orders, and gift cards daily, verifying signatures and account balances to ensure security and compliance.- Investigated and.

Master Of Business Administration (Mba), Project Management, 3.0

Bs, Health Services/Allied Health/Health Sciences, General, 3.2

Activities and Societies: Peer Career Advisors, SecretarySecretary for Career Services Club

General, General Studies

Activities and Societies: Track and Field, Swim and Dive, Health Occupations Students of America- National level award winner4th place in.