-Spearhead end-to-end management of client relationships and project workflows, ensuring seamless account administration, timely deliverables, and efficient project timelines. Proactively address client needs and concerns to enhance overall satisfaction.-Drive meticulous documentation and transparent communication of all discussions and decisions related to client deliverables. Collaborate effectively with internal and external stakeholders to ensure alignment and satisfaction on project objectives. This includes capturing crucial details to enhance project understanding and success.-Create, edit, and oversee a diverse range of meeting and account materials with precision and attention to detail. Materials include, but are not limited to, impactful PowerPoints, strategic agendas, comprehensive requirements, concise meeting minutes, and actionable items. Uphold high standards of consistency and quality in all communication materials to reflect a professional and cohesive brand image.

-Serve as a pivotal support resource for activities related to new business acquisition, customer retention, and exceptional customer service. Expertly handle claims resolution, policy amendments, and terminations to ensure a seamless experience for clients.-Take the lead in building, preparing, and auditing annual renewals, quotes, contracts, and proposals. Contribute significantly to the delivery and implementation of services, ensuring a smooth transition and high-quality client experience.-Cultivate and sustain strong rapport with a diverse array of internal and external stakeholders, including Public School Superintendents and Business Managers. Act as a key liaison to facilitate effective communication and collaboration, fostering positive and enduring partnerships.-Showcase an intricate understanding of various lines of business to proficiently address clients' employee benefit needs. This includes comprehensive knowledge of medical, dental, vision, life, and disability products. Your expertise ensures clients receive tailored solutions that align with their unique requirements.

-Take the lead as the primary contact, offering expert consulting and management services to physicians and practices. Drive collaborative solutions that enhance operational efficiency and overall performance.-Spearhead the tracking and analysis of project achievements, client metrics, and key account metrics. Utilize insights to implement strategic improvements and ensure ongoing success.-Provide invaluable assistance to small, rural, and underserved physicians and practice staff in navigating the complexities of MACRA legislation executed by Medicare. Ensure seamless compliance and optimize benefits for clients.-Play a key role in product and process development and implementation. Harness innovative approaches to enhance existing offerings and introduce new solutions, contributing to the overall growth and success of the organization.

• Ensure the delivery of small and large project deliverables by working collaboratively with colleagues, clients, and business partners.• Provide timely data and analysis to physician leaders enabling them to make strategic business decisions to move physician group performance towards annual objectives.• Develop performance tools to be used in manage care processes, quality initiatives, and physician performance.• Provide logistical services and all materials for various weekly, monthly, quarterly, and annual physician leadership meetings.• Manage relationship with health plans and physician offices through regular communication and problem resolution.Great Lakes Practice Transformation Network Grant:• Collect, manage, and report on all programmatic documentation for the Great Lakes Practice Transformation Network Grant• Develop and maintain business relationships with grant partners• Managing and supporting the grants requirement and implementation for the organization • Identify and develop strategies to optimize the grants administration process

• Assumed lead role for training department colleagues on the processing of debit card functionality, including substantiation.• Processed accurate and timely payments for flexible spending account claims utilizing my knowledge of federal regulations along with applicable systems.• Used troubleshooting skills to attend to and resolve daily issues around the processing of claims through various medical platforms and software systems.• Monitored software interface functionality by processing and analyzing daily reports.• Prepared daily reports to be used for claims research, open enrollment audits, and other assigned projects.

• Answer multiple telephone lines using proper phone etiquette • Schedule patients for various types of physical therapy, occupational therapy and massage therapy• Track each individual patient on an excel worksheet for insurance, Medicare cap and referral purposes• Contact insurance companies for referral information including Medicare and Workman’s compensation• Rehabilitation Technician duties, daily and weekly• File loose papers into already existing paper charts• Process previous days charges and inputting previous days new patients into the tracker excel database• Check patient into system on arrival for appointments• Leader, Mentor and Resource for Office Support Associates• Follow up with physicians offices for documentation that is needed to complete the chart* Work with the Therapist for continuity of care

• Processed over 90 outpatient charts on a daily basis and prepared them to be scanned into the electronic medical record.• Processed release of information in accordance with corporate policies and HIPAA regulations.• Assisted physicians with dictation and charting in EPIC electronic medical record system.• Prepared, scanned, and indexed diabetic education charts in to patient medical records.

- Managed cash transactions and customer inquiries in a financial center, ensuring accuracy and efficiency in daily operations.- Engaged with customers to identify needs, referring them to appropriate business partners to meet sales goals.- Maintained accurate balancing records, correcting errors and seeking assistance when necessary.- Resolved customer issues professionally, escalating complex cases to management for seamless resolution.

- Facilitated a variety of financial transactions including cash withdrawals, check disbursements, and transfers, ensuring accuracy and adherence to policy in a member-focused credit union setting.- Processed cash advances, money orders, and gift cards daily, verifying signatures and account balances to ensure security and compliance.- Investigated and resolved out-of-balance conditions, maintaining accurate cash totals and daily transaction balances for enhanced financial integrity.- Processed and fulfilled ATM and Debit Card orders, stop payments, and check orders, significantly improving member satisfaction and service efficiency.