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Self-motivated, organized, and hard-working professional with an extraordinary record of excellent customer service, dynamic leadership, and innovative problem solving, with a tireless commitment to the accurate and timely completion of projects. I am flexible, reliable, and resourceful with a true passion for sales and recruiting in order to meet our customer’s needs.
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Vice PresidentWfa Staffing GroupMilwaukee, Wi, Us -
Vice PresidentWfa Staffing Group Oct 2006 - PresentMilwaukee, Wisconsin, UsEstablished in 1991, WFA is an independent, locally owned staffing agency specializing in entry level through executive recruitment services. We offer temporary, contract to hire, and direct hire staffing solutions for Southeastern Wisconsin. We annually make the Book of Lists Top 20 for both Executive Placements and Staffing. WFA has specialists in engineering, sales, machining, warehouse, construction management, office management, banking, insurance, IT and human resources.I establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs. Utilize versatile staffing strategies to attain fill rate: Internet recruiting, job boards, internet referrals, warm and cold calling, search engines, and networking. Manage the hiring process to ensure compliance with applicable law and policy. -
Customer Service Supervisor 2005Salon Systems, Inc Jan 2005 - Oct 2006Developed, implemented, and monitored policies and procedures as they related to customer service and the maintenance of high service standards. Monitored call volume to reduce hold times, minimize discrepancies and increase add-on and up selling. Interviewed, trained, scheduled and provided ongoing coaching for all team members. Coordinated outbound calling projects to promote sell-in and sell-through of new promotions, services, and education. Created and implemented sales contests for customer service representatives. Acted as a liaison with the distribution manager and warehouse supervisor to ensure timely processing of customer shipments.Diffused angry customers and created solutions to resolve all challenges with customer transactions.Responded to, recorded, and forwarded to appropriate parties, all customer comments regarding products or services and ensured that all questions or concerns were addressed appropriately.
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Internal Salon Development PartnerSalon Systems, Inc. Jan 1997 - Jan 2005Entered orders received via fax, phone or e-mail into our system quickly and accurately.Constantly reviewed, evaluated, and prioritized resource materials and information received from a variety of sources.Implemented all company policies and procedures while maintaining the flexibility and proper judgment to customize them to meet customer needs.Built rapport with a diverse customer base over the phone and in person, including developing relationships with external sales and education teams while supporting their efforts in field.Partnered with external sales team as assigned; retrieved prepared reports and communicated up-to-date information regarding sales-to-goal, recommended action for specific accounts, stimulated orders through inbound and outbound calls, and completed a variety of administrative support tasks upon request.Performed education registration and confirmation for courses held at either corporate or customer owned facilities including the creation and maintenance of student records, administration of trainer schedules, and the coordination of shipments of educational materials, tools and supplies as needed.
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Commissary SupervisorMilwaukee County Stadium (Sportservice) Jan 1990 - Jan 1997Promoted three times during tenure completing my service as the Assistant Commissary SupervisorActed as central communication hub for all vendors, stands, and the commissary during games to ensure that all locations remained fully stocked.Reviewed inventory levels for all locations; created fulfillment orders and directed staff to stock all vendors, stands and the commissary with product and portables.Ensured that maintenance requests were fulfilled in a timely manner.Assigned porters to stands to perform inventory updates.
Roberta Murphy Skills
Roberta Murphy Education Details
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Dale Carnegie -
Riverside University High School
Frequently Asked Questions about Roberta Murphy
What company does Roberta Murphy work for?
Roberta Murphy works for Wfa Staffing Group
What is Roberta Murphy's role at the current company?
Roberta Murphy's current role is Vice President.
What is Roberta Murphy's email address?
Roberta Murphy's email address is rm****@****ing.com
What is Roberta Murphy's direct phone number?
Roberta Murphy's direct phone number is +141436*****
What schools did Roberta Murphy attend?
Roberta Murphy attended Dale Carnegie, Riverside University High School.
What are some of Roberta Murphy's interests?
Roberta Murphy has interest in Boating, I Enjoy Swimming.
What skills is Roberta Murphy known for?
Roberta Murphy has skills like Recruiting, Interviews, Human Resources, Customer Service, Management, Training, Hiring, Temporary Placement, Coaching, Cold Calling, Talent Acquisition, Internet Recruiting.
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