Roberta Murphy Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wisconsin, Us

Established in 1991, WFA is an independent, locally owned staffing agency specializing in entry level through executive recruitment services. We offer temporary, contract to hire, and direct hire staffing solutions for Southeastern Wisconsin. We annually make the Book of Lists Top 20 for both Executive Placements and Staffing. WFA has specialists in engineering, sales, machining, warehouse, construction management, office management, banking, insurance, IT and human resources.I establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs. Utilize versatile staffing strategies to attain fill rate: Internet recruiting, job boards, internet referrals, warm and cold calling, search engines, and networking. Manage the hiring process to ensure compliance with applicable law and policy.

Developed, implemented, and monitored policies and procedures as they related to customer service and the maintenance of high service standards. Monitored call volume to reduce hold times, minimize discrepancies and increase add-on and up selling. Interviewed, trained, scheduled and provided ongoing coaching for all team members. Coordinated outbound calling projects to promote sell-in and sell-through of new promotions, services, and education. Created and implemented sales contests for customer service representatives. Acted as a liaison with the distribution manager and warehouse supervisor to ensure timely processing of customer shipments.Diffused angry customers and created solutions to resolve all challenges with customer transactions.Responded to, recorded, and forwarded to appropriate parties, all customer comments regarding products or services and ensured that all questions or concerns were addressed appropriately.

Entered orders received via fax, phone or e-mail into our system quickly and accurately.Constantly reviewed, evaluated, and prioritized resource materials and information received from a variety of sources.Implemented all company policies and procedures while maintaining the flexibility and proper judgment to customize them to meet customer needs.Built rapport with a diverse customer base over the phone and in person, including developing relationships with external sales and education teams while supporting their efforts in field.Partnered with external sales team as assigned; retrieved prepared reports and communicated up-to-date information regarding sales-to-goal, recommended action for specific accounts, stimulated orders through inbound and outbound calls, and completed a variety of administrative support tasks upon request.Performed education registration and confirmation for courses held at either corporate or customer owned facilities including the creation and maintenance of student records, administration of trainer schedules, and the coordination of shipments of educational materials, tools and supplies as needed.

Promoted three times during tenure completing my service as the Assistant Commissary SupervisorActed as central communication hub for all vendors, stands, and the commissary during games to ensure that all locations remained fully stocked.Reviewed inventory levels for all locations; created fulfillment orders and directed staff to stock all vendors, stands and the commissary with product and portables.Ensured that maintenance requests were fulfilled in a timely manner.Assigned porters to stands to perform inventory updates.

Education record

Education record