Ray Mushill Email & Phone Number

Montauk, New York, United States

• Position is full-time operating in two markets: The Snow Lodge in Aspen, CO (December - March) and The Surf Lodge in Montauk, NY (May - September)• Monitors the progress of the planning and execution of each task that has todo with the brand and events department• Manage weekly BEO meetings to discuss upcoming events with otherdepartment heads to ensure the proper execution of all events• Grow revenue, educate and lead strategic conversations with clients and navigate complex relationships• Source and qualify new partnerships that fit into overall brand alignment and strategy• Lead conversation with C-suite execs in order to fully comprehend and execute relationship objectives• Collaborate with culinary team in special event menu planning• Research and understand market comps and trends and ensure that the company isalways operating at the correct threshold

Denver, Colorado, United States

Identify and execute client cultivation and acquisition strategies specific to studio demographics and communities.Collaborate with General Manager and National Experience Team to implement new learnings, initiatives, programs, and SOPs in the studio.Number 1 in Sales ($121,978) and Number 2 in qty sold (2,056) and AOV ($77.35) across 84 studios company wide for 2022.Assume a leadership position in managing and problem-solving difficult and challenging studio situations. Drive teamwork, collaboration, and cohesion among all studio staff to consistently, efficiently, and effectively meet day-to-day operational needs.Partner with the General Manager to analyze key business performance indicators, including attendance, utilization, and sales, and bring any insights or initiatives to regional leadership.

Denver, Colorado, United States

Client Experience: Understanding of hospitality principles & processes and ability to executed as part of the Barry's Client Experience• Establishing and Maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time• Communicating with Supervisors, Peers: The candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner• Deliver first class client experience at all times• Greet, assist and check in clients• Respond to client’s questions at the studio, per phone, Brandbot and email• Handle studio membership database, register new clients, receive membership payments and maintain client base• Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed• Guide clients with regards to the latest studio promotions, membership discounts and/or special events• Maintain product knowledge for all studio retail operations

Denver, Colorado, United States

Provided guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences.Ensured VM strategy aligns with the store’s brand, product, and target market.Changed displays to promote new product launches or to reflect festive or seasonal themes.Researched lifestyle and design trends that will inform the visual merchandising strategy.Worked in partnership with Design + In-Store Marketing to deliver customized Optimal Store Layouts for product and growth initiatives, new category expansions, and campaign launches.Executed campaign launches, store openings, and retail brand experience initiatives focused on elevated execution.

Denver, Colorado, United States

• Help manage ESG client relationships for accounts under 30k ARR, through proactive outreach, regular check-ins, and keeping them current on industry benchmarking.• Identify growth opportunities and partner with sales to generate organic lead opportunities.• Work on ad hoc special projects. Survey and interview end-users of ESG clients to improve Customer Experience. Compile Customer Success benchmark data to strengthen the case of Customer Success investments.

Greater Denver Area

• Created and managed a master inventory list in regards to beverage equipment per customer.• Created and managed a weekly service call tracker that allowed us to efficiently manage customer requests for service. • Managed customer accounts and took necessary action to ensure customer satisfaction.• Perform comprehensive market research on products and local businesses.• Demonstrate products at customer locations and answer questions about products and services.• Emphasized product features based on analysis of customers’ needs.• Used networking opportunities to create successful, on-going business relationships.• Maintain 24/7 availability for customer questions and concerns.• Provide troubleshooting assistance for customer orders, account statuses and relevant problems.• Review pending orders and specific customers requests to ensure excellent customer service and customer experience.• Process all documents used in soliciting price and delivery quotations that meet minimum quality specifications for a specific quantity of specific goods and/or services.• Work with cross-functional teams to understand different aspects of the company. • Integrate best practices and solutions for the customer's experience.

Edwardsville, Illinois

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance. This includes ordering, coordinating events, booking large reservations, completing proper paperwork i.e. BEOs- Itemized receipts in a timely manner.• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Responsible for communicating to senior management license deadlines and maintenance of any legal paperwork.• Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors in the restaurant• Worked with a third party marketing firm to promote weekly specials, special events, and drive social media activity. • Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence• Maintain an accurate and up to date inventory of all front of house supplies.

Ballpark Village, St. Louis, Mo

• Managed a FOH staff of 80 employees. • Audited a $50000 safe throughout daily operations. • Worked with sales team to market and promote venue for special events and happy hour. • Maximized bar profitability by setting par levels and implementing systems to reduce waste.• Maintained inventory on uniforms, terminals, and supplies.• Responsible for all HR investigations and unemployment hearings.• Initiated a weekly and monthly employee incentive program based on performance measures.• Review comps daily, audit all staff, and set and met comp % goals

Ballpark Village, St. Louis, Mo

• Managed a FOH staff of 60 employees.• Effectively and efficiently worked to prioritize and juggle multiple concurrent projects.• Training staff on hospitality standards and steps of service, ensuring all team members execute proper and prompt service. •. Worked with sales team to market venue to major corporate accounts for special events and holiday bookings.• Kept track of daily operations by running sales reports, sales by revenue centers, labor reports, and EDC to use as tools for future projections. • Audited a $50000 safe throughout daily operations. • Organized an HR department to ensure proper employee documentation as well as organized the hiring process for seasonal employees.

Ballpark Village

I was hired by this company as part of the opening team to prepare all the new hires for a new store opening. Duties include verifying contact and employment history, developing the standards in which the restaurant wants to conduct business, creating the day to day duties that need to be completed to conduct profitable repeat business, conducting classroom training to over 100+ employees, efficiently zoning the restaurant to ensure quick and efficient service.

Greater St. Louis Area

● Utilizes thorough knowledge of food and drink menu to make suitable recommendations to customers. ● Interacts with customers directly and promptly to promote the highest level of customer service.● Provides new servers and bartenders with proper training on how to create an excellent dining experience.● Appropriately handles all customer complaints so that no customer leaves un-satisfied.● Sold memberships to Landry’s rewards program to ensure return business to all operations under the Landry’s name.

Greater St. Louis Area

● Gathered marketing information by inquiring how each customer heard about the restaurant.● Collected customer feedback with specific questions pertaining to how the dish was prepared, taste, etc. ● Demonstrates an extensive understanding of wine in areas such as wine pairings, tasting, and bottle service.

Part of the opening team for new restaurant location.

Greater St. Louis Area

O'Fallon, Il

Part of the opening team for new venue in the greater St. Louis area.

St. Clair Square

Master'S, Environmental Management, Energy & Sustainability, 3.89

Bachelor Of Science (Bs), International Business, Marketing

Participated in a China Business Study Tour in June of 2011. Traveled to Beijing, Nanjing, Hangzhou, and Shanghai to learn how joint.

Education record

Education record