Raheel Mirza Email & Phone Number

Dubai, United Arab Emirates

• Business Establishment: Launched Urban Services, managing all startup operations to create a sustainable and profitable model in a competitive market.• Digital Marketing Strategy: Developed the overall strategy for digital marketing efforts, including crafting effective Google Ads campaigns that significantly enhanced online presence and customer engagement.• Website Development: Collaborated with my team to build a user-friendly website that showcases our services and provides an intuitive experience for potential clients.• Vendor Sourcing: Successfully sourced reliable vendors to deliver cleaning and multiple other services, ensuring quality and consistency in service execution from the outset.• Team Expansion: As the business grew, strategically hired team members located abroad to optimize operational costs, ensuring competitive pricing for our services.• Infrastructure Development: Implemented VOIP integration systems to enhance customer service communication, streamlining interactions between clients and our support team. Led the development of customized accounting software tailored to our business needs, enhancing financial management capabilities.• Customer Service Systems: Implemented VOIP integration systems to enhance customer service communication, streamlining interactions between clients and our support team.• Staff Training and Development: Designed and delivered comprehensive training programs for new staff focusing on customer service excellence, account management for both vendors and clients and knowledge of Dubai's geographical areas and customer preferences.• Financial Management: Managed financial operations, overseeing customer payments and vendor payment statements to ensure timely transactions and maintain positive relationships with all stakeholders.• Operational Efficiency: Continuously assessed operational practices to improve efficiency, enhance service delivery, and foster a positive customer experience.

City Star Hotel - Dubai

• Spearheaded coordination between project and venue managers, ensuring seamless execution of events.• Cultivated strong relationships with suppliers and venue managers, enhancing collaboration and service quality.• Managed logistics operations through effective communication with logistics teams, venue managers, and warehouse staff.• Oversaw warehouse inventory management, maintaining accurate and up-to-date records to optimize supply chain efficiency.• Developed and maintained a comprehensive database of local and international suppliers to streamline procurement processes.• Conducted market research to expand customer acquisition strategies across diverse products and services.• Facilitated communication between customers and service centers, ensuring timely and efficient service.• Coordinated efforts between the Sales and Accounts teams to guarantee prompt client invoice delivery.• Engaged with customers to gather feedback, driving service delivery and customer satisfaction improvements.• Analyzed customer usage patterns and managed a robust customer database to enhance relationship management.• Provided dedicated support to high-revenue commercial accounts through proactive follow-up and tailored service.• Managed procurement of fresh, silk, and preserved flowers, ensuring quality and cost-effectiveness.• Scheduled and organized staff duties to optimize workforce efficiency and service delivery.• Directed the company’s social media presence and advertising strategies to enhance brand visibility.• Compiled and processed daily sales reports, providing insights and recommendations for operational improvement.

Motor City & Jumeirah

• Actively coordinated efforts between project and venue managers to ensure smooth project execution and adherence to timelines.• Fostered effective communication between suppliers and venue managers, resulting in improved collaboration and service delivery.• Oversaw logistics coordination, facilitating collaboration among logistics teams, venue managers, and warehouse personnel to optimize operational efficiency.• Maintained comprehensive inventory records, ensuring accurate stock levels and timely replenishment processes for warehouse operations.• Developed and updated a detailed database of local and international suppliers, streamlining procurement and enhancing sourcing strategies.• Conducted thorough market research to establish and maintain databases for customer acquisition in support of diverse products and services.• Served as a liaison between customers and service centers, ensuring their needs were met through timely and effective service coordination.• Worked closely with the Sales and Accounts teams to ensure prompt invoice delivery, contributing to improved cash flow and customer satisfaction.• Engaged with customers to gather insightful feedback, driving service enhancements and continuous improvement initiatives.• Monitored customer usage patterns and effectively managed customer databases to strengthen relationship management and identify upselling opportunities.• Provided dedicated support to high-revenue commercial accounts, implementing extensive follow-up procedures to meet their specific needs and requirements.

Sharjah - U.A.E

• Provided comprehensive service support through the preparation and management of essential documents, including quotations, purchase orders, sales orders, transfer orders, and invoices.• Supervised the leads follow-up process, proactively recommending strategic actions to enhance lead conversion rates.• Coordinated effectively with the front-end sales team to streamline lead conversion efforts and increase sales opportunities.• Managed and organized all marketing materials to ensure consistent branding and messaging across all platforms.• Oversaw the email marketing team, optimizing campaigns to reach target audiences and improve engagement.• Developed and maintained strong relationships with regular clients through consistent communication and follow-up.• Conducted research on potential new clients to expand the company's database and enhance sales opportunities.• Prepared and sent compelling proposals to customers, tailored to meet their specific needs and requirements.• Proactively generated leads and managed the follow-up process to ensure timely completion of paperwork and documentation.• Delivered exceptional customer service by addressing all customer inquiries effectively and efficiently.• Represented the company at various networking meetings and exhibitions to broaden clientele and enhance brand visibility.• Engaged in client meetings for proposal approvals and introductory discussions to foster long-term relationships.• Prepared Management Information Systems (MIS) reports, tracked sales numbers, and planned marketing activities to drive growth.• Coordinated sales activities, ensuring smooth operations and effective communication across departments.• Managed the renewal of the company’s trade license and liaised with legal authorities on compliance-related issues.• Monitored and tracked employee visas, labor cards, health cards, and insurance expiration dates, facilitating timely renewals to ensure compliance.

Sharjah - U.A.E

• Supervised the lead follow-up process, implementing effective strategies to enhance lead management and conversion.• Coordinated closely with the front-end sales team to streamline lead conversion efforts and maximize sales opportunities.• Managed all marketing materials to ensure effective communication and consistent branding for the company's offerings.• Oversaw the email marketing team, ensuring campaigns were targeted and impactful to engage potential clients.• Maintained strong relationships with regular clients through proactive communication and follow-up, fostering customer loyalty.• Conducted research to identify potential new clients, expanding the company’s database and enhancing business opportunities.• Created and delivered tailored proposals to customers, addressing their specific needs and promoting property offerings effectively.• Collaborated with the sales team to support client acquisition initiatives, upselling opportunities, and market research activities.• Generated leads for new landlords seeking to rent or sell properties, expanding the company’s portfolio and client base.• Delivered exceptional customer service by addressing client inquiries promptly and efficiently, enhancing overall client satisfaction.• Assisted in sales coordination, ensuring seamless communication and collaboration across all departments to achieve sales targets.

Dubai - U.A.E

• Project Coordination: Collaborated with project managers and venue managers to ensure smooth project execution and alignment with client expectations.• Supplier Management: Established effective communication and coordination between suppliers and venue managers to optimize service delivery.• Logistics Oversight: Coordinated logistics efforts among the logistics team, venue managers, and warehouse attendants to ensure timely and efficient operations.• Inventory Management: Maintained accurate records of warehouse inventory, ensuring optimal stock levels and timely replenishments.• Supplier Database Development: Generated and updated a robust database of local and international suppliers, enhancing procurement strategies.• Market Research: Conducted research to develop and maintain databases aimed at customer acquisition for various products and services.• Customer Service Coordination: Acted as a liaison between customers and service centers to facilitate prompt and effective servicing.• Interdepartmental Collaboration: Worked closely with the Sales and Accounts teams to ensure timely delivery of invoices, supporting smoother financial transactions.• Customer Engagement: Interacted with customers to gather feedback, providing insights to improve service quality and client satisfaction.• Behavior Analysis: Monitored customer usage patterns and managed a comprehensive customer database to inform strategic decisions.• Account Management: Managed the needs of high-revenue commercial accounts through diligent follow-up procedures, enhancing service delivery and relationship management.

Ajman - U.A.E

• Sales Support Coordination: Collaborated closely with the Sales Team to enhance client acquisition efforts, identify upselling opportunities, and execute effective marketing strategies.• Document Preparation: Provided service support by preparing essential documentation, including quotations, purchase orders, transfer orders, and invoices to streamline transactions.• Customer Usage Monitoring: Analyzed customer usage patterns and managed a comprehensive customer database to drive more focused sales initiatives.• Lead Generation: Proactively generated leads for new landlords seeking to rent or sell properties, contributing to business growth and portfolio expansion.• Sales Management Support: Offered assistance to the sales manager in daily operations, ensuring alignment on strategic goals and objectives.• Exceptional Customer Service: Delivered outstanding customer service by addressing inquiries and concerns promptly, ensuring high levels of client satisfaction.• Sales Coordination: Facilitated effective sales coordination, ensuring seamless communication and collaboration within the sales team to meet targets.