Technologies on portfolio so far:ChatGPTFluxCopilotGeminiMeta AIPuulpoVicunaJan.AICohereMistralHuggingfaceHeyGenMachine Learning using Python on Google Cloud and data hosted on Google DriveLangchainIn progress:AI for Financial servicesAI for InsuranceAI for Healthcare

IT management courses instructor (Governance and etc).https://www.alura.com.br/curso-online-governanca-ti-demandas-servicoshttps://www.alura.com.br/curso-online-gestao-fornecedores-selecao-contratacao

Indeed.com legacy CRM system deprecation implementing a new order management UI using salesforce and mulesoft.Accomplished 99,99% traffic of legacy traffic reduction.

Client: CargillProject Salesforce:Order Entry to Retail integrated with JDE (B2B and B2C);Order Entry to Retail integrated with SAP (B2B and B2C);CRM for Animal Nutrition.Project Portal web to final customer in the Trading area (contract, pricing and logistics).Venezuela Salesforce carve out.JDE E1 upgrade to 9.2Mexico SAP migration to centralized SAP.

Responsible for the infrastructure, telefony, backoffice and products development areas.I am responsible for all IT company, starting with the development of systems, products, processes, infrastructure, governance, helpdesk, and support facilities and security.With an annual budget of approximately US $ 1MM and 15 employees, I achieved great goals in 3 months, such as establishing helpdesk incident management and control, project pipeline, corporate prioritization of strategic initiatives, creation of a technological roapmap, and individual meetings, 1: 1 meetings, monthly teambuilds, hackatons, started projects as regularization of a licensing issue, virtualization of 300 desktops park with Orange PIs, elimination analog telephony, migration of the local datacenter to Equinix, and creation new internal IT processes of governance.

Ensure the implementation of the new Procure to Pay global process and platform in the local business with high success.Manage the sustain and operations of Oracle applications with an outsourced company (Deloitte).Manage the Project teams across multiple Business Units, managing from small projects to global projects with multi cultural and multi geographical locations (such as Taleo and SalesForce).People care with performance evaluations, contant One-on-One meetings and development and execution of individual development plans.Highly recognized with a high performance team with excelente feedbacks, nominations to awards.Corporate Systems for back office.Manage global project rollouts to Brazil keeping compliance with SoX.

Multiple IT Manager positions as:Pre Sales head;Alliances Managers (eg Oracle, Microsoft);Project Manager (Hypermarcas, Embraer and GE).

Implementation of Oracle EBS Service Contract in ExactTarget.Future process analysis to prepare project plan.Local business assessment to help analysis to identify GAPs between local business and the pre defined global process design.Back support to the financials team in the Advanced Collection implementation and working the financial's overflow work.Ensure customer aceptance in every project delivery.Global chart of account rollout to Brazil to be compliance with SoX.Post-go-live support.Elaboration of an automatic matrix in excel that consolidates all employees to be trained based in theirbusiness roles, language proficiency and training site to help decision-making of one-to-one training, on thejob training, in-class training, remote training or multiplier tree training.

Managing GE (General Electric do Brasil) Oracle ERP EBS eBusiness suite implementations and rollouts using PMBOK best pratices and AIM.Elaboration of proposals for new projects and enhancement requests within GE.Accurated project followup using advanced techinques and tools of added value and excel graphics.High quality in delivering project documents using on-process quality assurance and online document archiving.Excelent customer feedback based in the followup and report methods.Global chart of account rollout to Brazil to be compliance with SoX.

Project Manager:Development of detailed project charters with high professional orientation.Elaboration of high detailed project schedule.Professional risk analysis and management with mitigation, provocation and response plans, according to it' specific.Very strong control of project budgets using added value techniques for planned, current and forecast budget.Implementation of communication matrix and system for approval system work.Implementation of quality assurance process during the projects executions and before delivering the client.Creation of the formal event of project closure to ensure the project closing and acceptance.PMO:Creation of the Project Management Office.Definition of new standards of processes and documents based in the project management best pratices of thePMI, the PMBOK.Page 5Team management and development with strong followups and training for efective results.Creation of a Balanced Score Card strongly tight to the company strategy with specific KPIs for project andprogram management.It Manager at Coca-Cola FEMSA:-Project Manager for Systems (SSIS, .NET, SharePoint, Plusoft and others) and infra estructure (network andtelephony).-Designing standards, process, document templates and tools using the PMI project management best praticesfor a PMO.Manage projects of telephony integration and use reporting by users and department.Implementation of new network switches for the new ip telephone infrastructure.Project of full nobreaks aquisitions and instalation.Followup of suppliers of network and servers infrastructure.Project of new Sales Mobiles deployment.Schedule planning for the SAP implementation.

Oracle EBS eBusiness suite AR localizations at SerasaOracle EBS eBusiness suite CRM at JCI (Johson Controls Inc.)The project was oriented by PMI project management best pratices (PMBOK).Worked in the Johson Constrols Inc. HQ for the assesment and alignment for the global process design.Trained the local consultants for the global design.

Impementation of the CRM modules of Oracle EBS eBusiness Suite at Dresser Wayne US rollout(Fuel pump and dispensers manufactory) .Modules: TeleServices, Field Service, Depot Repair and Installed Base (with the core solution for material control held by third parties including tax solutions localized).The project was oriented by PMI project management best pratices (PMBOK).Current process mapping (AS-IS) using oracle BPMN (OBM).Future process was already defined by the customer due the rollout plan from the existing oracle implementation in US, so, the future process mapping (TO-BE) was not required.A GAP list creation based in the current process mapping and the global design.Project plan (detailed schedule) creation by work team.Creation of functional and technical document for CRM data conversion.Pos-go-live production support and issues management and followup.

Implementation of CRM modules of Oracle ERP EBS.Specialist in the business flow of services, post-sales, customer relationship management, customer retention and sales.Implementation of the following modules: TeleServices, Field Services, Installed Base, Service Contracts (OKS), Depot Repair, iSupport, Marketing, TeleSales, Quoting, Incentive Compensation (IC), Order Management (OM), Inventory Management (INV), Warehouse Management (WMS), Receivables (AR), Human Resources (HR), Customer Data Hub, scripting and Trading Community Architecture (TCA).Development of a core solution for material control held by third parties including tax solutions localized.Certificated in project implementation methodologies and AIM OUM, Oracle.All projects were oriented according to the PMI project management best pratices (PMBOK).Experienced in the integration of CRM modules with modules for manufacturing, supply chain and financial ERP, Oracle.Expert on integrations between Oracle ERP, legacy and externals systems using open interfaces.Good locations Brazilian notions of financial modules.Great knowleadge of data modeling and documentation of Oracle ERP system.Define new service business flows in case of customers not structured.Participate in the pre-sales process with services sales, Engagement Project Managers, and consulting architects to understand customer business and technical objectives and product requirements, in order to build client relationships, scope opportunities, and deliver effective solutions.Review business flows, GAP list and customizations documents.Provide post-go-live support and training.Review documentos prior to customer acceptance.Good customer-facing proven skills.Experience with project management methodologies.Good results in creation of forms personalization and data issues diagnosis due the strong SQL and infrastructure experience.Constante Agile project pace.Excellent communications and interpersonal skills.

Support for the sales control system sales and resellers field survey in AmBev.Developed a consolidated system in ASP and SQL to track and facilitate the control of the SLA contract between techway and AmBev.Fast root cause identification of problems in three levels systems such like sql database, DLL business rules and ASP front-end presentation.Creation of support procedures for call handling of new attendees.Creation of online support manuals with controlled flows based in decision tree focused in the sales system.

Technical support for anti-virus. Developed an online tool to control and historical support calls from customers in ASP and SQL server.Increased ticket control.Created manuals to deal with new viruses infestation and emergency plans to send to premium customers in case of pandemia.Centralized tickets KPIs to prevent false alarms in isolated alerts.Fast diagnosis and creation of manual removal procedures in cases of brand new infections.

Responsible for maintaining callcenter PowerHelp system, database, sybase, DEFINITY G3 PBX, systems integration between the company and customers.Identify procedures and worflows bottlenecks.Develop new Customer Service Representative (CSR) forms to increase performance allowing the CSRs to handle more calls, differente companies and products so the call center KPI would increase and improve revenue.Change telephone decision tree system to increase customer satisfaction handling the equilibrium with minutes to be holded.

Technical support for Packard Bell desktops over phone:Help users to fix their computers themselves over the phone.Fix keyboard language and layout issues, control paineis misconfigurations, help with dial-up internet connections, video card resolution configurations, sound boards and etc.Technical manuals developments:Create easy to read-and-learn documents for new Customer Service Representatives.The manuals had screens and were automated using microsoft word so it could have a flow accordinly to the users experience and errors.