-Adhere rigorously to testing procedures and company policies, exercising sound judgment.-Check in testing candidates, verify their identification, and explain the exam process clearly.-Supervise candidates during testing sessions.-Collaborate with internal departments to resolve technical issues.-Sanitize testing stations after each candidate completes their examination.

Daily support of financial operations to ensure accounting functions remain accurate:-Experience in cash handling procedures-Receipt customer payments, issue refunds, and set up EFT billing as needed to support accounts receivable goals-Basic knowledge of accounting principles and procedures, such as debits, credits, journal entries, ledgersUse ERP Oracle Fusion Financials and Procurement to support the Finance team:-Verify that annual summer program order requisitions are coded to the correct charge accounts -Receive purchase orders in Oracle Fusion every week to ensure timely payments to vendors-Report discrepancies in data between ERP and CRM softwareOwnership of no-code backend development for all customer-facing data:-Enter any program, membership, or special event offering that requires registration by uploading file sets into CRM, roughly several thousand line items each season-Periodically cleanse data to reflect the updated language used for scheduling, pricing, titles, and descriptions-Enforce Y of the USA brand standards by proofreading the proposed CRM copy and suggesting edits when neededEnterprise software superuser, including IBM iSeries, Oracle Cloud, and Personify360:-Demo product to new users and continue CRM support to 3400 staff as needed-Responded to customer inquiries by providing prompt service through phone and e-mail responses-Thoroughly learned the company’s product offerings and contributed to an increase in monthly revenue by upselling products based on customer's past purchases and preferences-Interacted with approximately 30 customers daily, building a solid customer base through providing personalized e-commerce guidance, following up on purchases, and resolving general troubleshooting issues