Herman Onishchenko Email & Phone Number

Kyiv, Kyiv City, Ukraine

Your friendly Partnership Manager | We bringing your Ideas into Software Solutions | Just contact me in case you need some software development

Kyiv

• Reviewing incoming credit card chargebacks and provide timely responses to the billing department to ensure the highest possible win rate;• Maintaining the communication with our partners and clients regarding the dispute process;• Ensuring compliance with federal and state regulations with respect to reporting payment fraud;• Assisting with customer complaints or inquiries regarding dispute claims;• Analyzing the vendor alert systems daily for Arvest debit cards potentially… Show more • Reviewing incoming credit card chargebacks and provide timely responses to the billing department to ensure the highest possible win rate;• Maintaining the communication with our partners and clients regarding the dispute process;• Ensuring compliance with federal and state regulations with respect to reporting payment fraud;• Assisting with customer complaints or inquiries regarding dispute claims;• Analyzing the vendor alert systems daily for Arvest debit cards potentially used in fraudulent activity. Determine if the card has been compromised and if necessary, follow applicable steps to initiating cardholder chargebacks;• Customer Verification processing;• Support Team assistance in processing verification/chargeback/fraud cases;• Weekly/Monthly reporting and data collecting; Show less

Kiev Region, Ukraine

Kiev Region, Ukraine

Kyiv

• Customer Support Department - Representative of the Billing (Dispute) Team. Develop Refund and Recovery policies and procedures and related job aids for the Team.• Oversee, research, and investigate all aspects of the process, including data entry, decisions, and correspondence to ensure accurate and timely resolution to provider disputes.• Working with problematic clients. Oversee, research, and investigate the Refund and Recovery process.• Identify, track, and manage claim… Show more • Customer Support Department - Representative of the Billing (Dispute) Team. Develop Refund and Recovery policies and procedures and related job aids for the Team.• Oversee, research, and investigate all aspects of the process, including data entry, decisions, and correspondence to ensure accurate and timely resolution to provider disputes.• Working with problematic clients. Oversee, research, and investigate the Refund and Recovery process.• Identify, track, and manage claim adjustment projects that may be required to correct claims issues.• Regular work-performance improvement training. • Coordinate and conduct training for new and existing staff to meet regulatory requirements. Show less