Reokeditswe Nchabeleng Email & Phone Number

South Africa

City Of Johannesburg, Gauteng, South Africa

I provide comprehensive product and technical support for our SaaS platform through phone,email, and WhatsApp, adhering to strict UK business hour SLAs. My responsibilities includedelivering technical product training, optimizing network configurations for POS systemperformance, and managing hardware procurement with a POS provider. I recommend Yuma-compatible hardware and PDQs and offer tailored solutions with the platform to meet businesses’ unique needs. I also work closely with partners like Paynt, Paytek, and Elavon tofacilitate MIDs and PDQs. I collaborate with cross-functional teams to resolve escalations,incorporate customer feedback and manage third-party integrations. Additionally, I track andreport on customer analytics, providing insights to sales and marketing directors for targetedcampaigns.

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africatownsend

The Web3 Ninja is a startup specializing in frontend web3 and blockchain integration, I played a crucial role as part of an agile team. Our projects included the development of a permissionless DApp, allowing users to lend and borrow assets without intermediaries, and the creation of a property website PWA. My responsibilities include translating Figma designs into responsive React TypeScript/Next.js components. This involved closely following component-based programming principles to ensure seamless integration of frontend designs and functionality. Additionally, I actively participated in code reviews and agile development processes to ensure the quality and efficiency of our deliverables.

South Africa

In my role as a Receptionist and Administrative Assistant, I managed various administrative tasks efficiently. I handled email inquiries and quotations, provided accurate information in person and via phone/email, and used Mailchimp and Zoho CRM for client management. I answered and screened phone calls, followed up on payments, and administered annual company events. I employed Microsoft Excel for customer data management and developed a Python script to automate customer tracking and contract renewals, significantly reducing churn. My technical expertise includes creating automated workflows and coordinating with coaches on customer interactions and tournaments.

Bachelor'S Degree, Psychology, Anthropology And Criminology

Frontend Development