Rafael Nevoa Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Responsible for P&L of spare parts and C&A under Middle East, North and Central Africa region, handling 100+ distributors and wide brand portfolio owned by Electrolux;• Optimize the entire supply chain process to reduce the lead time from order to delivery with an actual improvement of 70% under my leadership;• Develop sales plan strategy using data analysis from different systems sources (SAP, WMS and Online B2B) and combining them in Power BI to allow quick decision making;• From the business perspective, I managed the implementation and testing of two SAP updates.

Dubai, United Arab Emirates

• Led the creation and development of Middle East Field Service Operations strategies by performing in-depth distributor assessments, service level and performance reviews to establish standard operational guidelines in the region in order to lead the industry trends;• Oversaw the execution, monitoring, and improvement of KPI dashboards to support the control of operations, spare parts sales, and distributors services. Coordinated meetings with distributors to guide them on increase consumer satisfaction;• Served as Digital Marketing Squad Leader and operated to increase the exposure of Electrolux in online channels. Conducted research, supervision, and leadership to the team through FlixMedia, Channel Advisor. Carried out the creation and development of dashboards to monitor and evaluate traffic online and how it was converted into sales.

Taubaté E Região, Brasil

• Operated in a pivotal capacity by conducting hydro plant acceptance tests in line with international standards and contractual requisitions;• Performed a wide range of tests to troubleshoot, diagnose, and resolve various technical problems and issues (including rotating machines like Turbine and generator, hydraulic units, compressors, pumps and all auxiliary equipment in the power plant);• Executed tests at a wide variety of sites, including Santo Antônio do Jari, Santo Antônio, Manduriacu (Ecuador), Chaglla (Peru), Cachoeira do Caldeirão, São Manoel and Teles Pires.

Curitiba, Paraná, Brazil

• As the After Sales Project Leader, I was tasked with deploying the extended warranty in direct sales to boost aftersales EBIT. Successfully achieved significant results, with revenue from this project reaching MR$56 within a span of five years;• Conceptualized, developed, and implemented a service program to carry out the sale of major appliances bundled with installation directly in retail stores. Oversaw all aspects of this process, including marketing, service and retailer training, leading to a 15% increase in profits.

Taubaté, São Paulo, Brasil

• Functioned as Project Leader on hydroelectric power stations and carried out technical tests in accordance with international standards for AVR, Generator, Speed Governor and BOP on hydraulic power plants.• Tested all instrumentation with DCS individually for all systems, including compressors, hydraulic units, water pumps, Diesel generator and auxiliary systems;• Supervised and directed the activities of other team members to ensure optimal performance and adherence to project deadlines;• Actively participated in operations at various startup sites, such as PCH Braço Norte 4, PCH Plano Alto, PCH Alto Irani, PCH Cocais Grande, and UHE São José e UHE Changuinola (the biggest hydro plant in Panamá).http://www.aeschanguinola.com/eng/thecompany.asphttp://www.ijuienergia.com.brhttp://www.cpflrenovaveis.com.br

Curitiba, Paraná, Brazil

• Spearheaded the creation and development of a methodology/dashboard to effectively communicate monthly aftersales targets/KPIs to distributors. This initiative resulted in a 50% growth in net sales results by implementing strategies for setup spares/consumables sales, facilitated by automated Excel and Outlook VBA Macros;• I utilized my extensive expertise to structure the complete warranty process, developing database tools using MS Access to control the entire process and automatically update distributors via email regarding the warranty status;• Orchestrated the creation of Volvo Penta dealers' operations based on international corporate guidelines, assessed all distributors to establish a standard, and created an annual award to promote the best partners.

Curitiba, Paraná, Brazil

• As a member of the quality control team, I was responsible for utilizing quality tools such as FMEA, risk analysis, PDCA, and fishbone diagram to enhance all aspects of the truck engine factory;• I was tasked with implementing and providing training to operators on the MONT System, a new online instruction system used in each engine assembly station;• Strategic person on a Global Team that improved the process of programming the Engine Electronic Control Units in the assembly line;• I served as a project team member on the development of a new Engine Firing Test concept, which involved partially testing the engine between assembly stations.

Curitiba, Paraná, Brazil

• I developed an MS Access database to register all internal audits (ISO9001 and ISO14001) conducted within the company, aiming to streamline administrative tasks and enhance efficiency;• Trained and developed internal audit facilitators on ISO standards, quality tools, and management systems;• Assisted in the recertification process from ISO9001:1994 to ISO9001:2000 and ISO14001:2004 by ensuring that all processes and documents were aligned with the updated ISO requirements.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Master Of Business Administration - Mba, Project Management

Cambridge Project Management Program, Project Management - Course Id: Cei-1537