Raymond Ng Email & Phone Number

New York, New York, US

• Led MarTech team in implementing and integrating marketing technologies (CRM, email marketing platform, etc.) across multiple brands, resulting in a 40X ROI on a $2M annual budget
• Increased annual revenue by optimizing multi-channel opt-ins, managing campaign tools, and implementing trigger programs for an ESP driving over $300M annually
• Collaborated with marketing and product teams to integrate new MarTech vendors based on ROI evaluations, streamlining operations, and enhancing customer experience
• Implemented end-to-end product feed integration and ingestion from various third party partners
• Managed Google Analytics migration design and implementation

New York, New York, US

• Developed a product and content image workflow, realizing $500k in annual savings
• Migrated 1MM+ images from Adobe Scene7 to Akamai NetStorage
• Implemented automation tools for content publishing and daily discrepancy checks

New York, New York, US

• Implemented offline order capability, saving over 95% of orders during payment system downtimes
• Designed tag management for rapid integration of ad-serving and conversion tracking
• Developed a product recommendation engine through site integration and back end feed process
• Integrated live chat capability for both customer and call center associates

New York, New York, US

• Established a fraud management system for online orders, maintaining a fraud rate of less than 2%
• Automated reporting for content, planning, and merchandising groups
• Migrated call center data entry from Excel to online cloud based entry system

New York, New York, US

• Revamped eCommerce systems with a focus on backend order capture and batch processing
• Established foundational analytics using Adobe Omniture
• Developed a framework for SEO tagging through custom workflows

Round Rock, Texas, US

• Managed web development of Pfizer's branded and unbranded product sites
• Led backend development of Celgene's product risk management system
• Designed a security framework for Prudential's internal web applications

Durham, North Carolina, US

• Prototyped UI design of an open source portal-based clinical trial research application for Parexel Paris
• Conducted requirements gathering for a web-based system early access program

• Implemented various e-commerce sites specializing in back-end transactions
• Led site performance analyses to measure capabilities and load performance

Cary, NC, US

• Led development and production support of a middleware application for General Motors
• Prototyped new functional requirements through custom development and user acceptance testing

Dublin 2, IE

• Led implementation of an in-house recruitment application, production delivery, and training
• Developed performance tuning as part of mock conversion group for Southern Company

Bachelor Of Science - Bs, Computer Science

High School