Ronak Patel Email & Phone Number

Australia

Castle Hill, New South Wales, Au

Versatile IT professional with a rich background in Hotel IT Engineering, Technical Engineering, Project Management, and Information Technology Management. Throughout my career, I've been dedicated to optimizing IT operations and implementing cutting-edge solutions to enhance business functionalities. My experience as a Hotel IT Engineer has equipped me with a deep understanding of the unique challenges within the hospitality sector, ensuring seamless integration of technology to elevate guest experiences.As an IT Technical Engineer, I've successfully led projects, leveraging my skills in system architecture and network administration to deliver robust and scalable solutions. My proficiency in Project Management has allowed me to oversee end-to-end project lifecycles, ensuring on-time and within-budget delivery.In roles as an Information Technology Manager, I've honed my strategic vision, aligning IT strategies with organizational goals to drive innovation and efficiency. Additionally, my experience as an Information Technology Operations Analyst has refined my analytical skills, enabling me to troubleshoot complex issues and implement proactive measures for optimal system performance.I am passionate about leveraging technology to solve real-world challenges, and I thrive in dynamic environments where I can apply my skills to drive positive change. Looking forward to contributing my expertise to forward-thinking organisations and leading impactful projects in the ever-evolving landscape of Information Technology.

Sydney, Nsw, Au

As an Infrastructure Manager, I spearheaded comprehensive activities to ensure the optimal functioning of our systems and technology infrastructure:Conducted monitoring, analysis, and troubleshooting for Operating System and application patching, as well as cyber security protection updates across all endpoints and servers.I was a leader in Data & Telephony device connectivity within the enterprise network to wireless access points and servers. Focused on Procurement where needed to replace or upgrade devices. Implemented and managed training programs aimed at enhancing user knowledge of systems, system usage, and fostering a high degree of computer proficiency among end-users.Executed many critical data backups locally and to offsite backup storage (Cloud, Data Centre, Offsite Tape Storage) with rigorous testing to guarantee data protection and functionality.Provided subject matter expertise for hotel business technologies, including POS, High-Speed Internet, FTG/VOD, Telephony, and PMS interfaces. Ensured maximum uptime of all equipment and services.Managed the provisioning of user roles, rights, and access to business applications.Engaged with vendors and IT teams to identify, diagnose, and resolve business system incidents and problems.Demonstrated proficiency in managing and controlling departmental budgets, implementing effective budgeting, and cost controls.Cultivated and maintained relationships with technical vendors, 3rd party business partners, and service providers, ensuring adherence to contractual SLAs and service obligations.Fostered effective communication across all peer groups, both in application and technical areas.Implemented and maintained robust incident, change management, and control processes.Ensured compliance with all corporate policies, procedures, and legal requirements related to hardware and software installation, use, and licensing agreements.

Sydney, New South Wales, Au

In my role as a Senior Engineering Lead at Remote HQ, I was instrumental in shaping and advancing our IT infrastructure. This encompassed the following key responsibilities:I played a pivotal role in designing and developing a scalable IT infrastructure, ensuring its adaptability to the evolving needs of our organisation.Participated actively in IT strategic planning, aligning our technological roadmap with the future vision of the company.Introduced and implemented cost-effective best practices tailored to the specific requirements of our business, optimising resource utilization.Conducted thorough research and recommended solutions proactively to preempt potential technical issues, contributing to a proactive and resilient IT environment.Ensured the highest levels of customer service in relation to enterprise infrastructure, prioritizing user experience and satisfaction.Reviewed, documented, and maintained key performance metrics and indicators, guaranteeing the high performance of our IT service delivery systems.Took charge of various critical components, including client databases, networks, storage, servers, directories, and other technology services.Conducted timely meetings with assigned vendors and the Projects Team, fostering effective communication and collaboration.Planned, designed, and managed infrastructure technologies capable of supporting a complex and heterogeneous corporate data and voice infrastructure.Executed, tested, and rolled out innovative solutions, ensuring our systems remained competitive and in line with industry standards. Documenting all installations and configuration procedures creating efficiency.Assisted in handling software distributions and software updates and patches, ensuring the security and functionality of our systems.Overseen the deployment of systems and network integration in collaboration with partner clients and business partners, ensuring seamless integration and functionality.

Sydney, New South Wales, Au

In my role, I effectively managed and monitored the complete spectrum of installed IT systems and infrastructure, catering to clients across Australia. My responsibilities included installation, configuration, testing, and maintenance of operating systems, application software, and system management tools. I proactively ensured the highest levels of IT systems and infrastructure availability, fostering a robust and reliable environment. Additionally, I monitored and tested application performance to identify potential risks, proposed solutions, and collaborated with vendors to implement fixes. I implemented and maintained security, backup, and redundancy strategies for comprehensive data protection. Developing and maintaining custom scripts to enhance system efficiency and reduce human intervention time on various tasks was also a key aspect of my role. I actively participated in the design of information and operational support systems to align with organizational objectives. Providing 2nd and 3rd level support, I resolved complex issues to ensure seamless system operation. I liaised with vendors and other IT personnel for effective problem resolution, fostering collaborative solutions. I assisted the Projects team with auditing and scoping, contributing to the success of various initiatives. This role involved a holistic approach to IT system management, ensuring optimal performance, security, and efficiency for clients across Australia.

Pyrmont, Nsw, Au

In my dynamic role, I spearheaded continuous 24/7 monitoring and troubleshooting of IT networks, systems, user devices, and cutting-edge gaming systems for prestigious casinos across Sydney, Gold Coast, and Brisbane. I demonstrated an unwavering commitment to excellence by swiftly generating and forwarding escalations to various IT teams, ensuring a seamless and uninterrupted technological experience.My dedication extended to attending data centers for routine system health checks, proactively maintaining peak performance. After any service outage, I meticulously crafted comprehensive reports, showcasing my commitment to transparency and accountability, and promptly disseminated communications to keep stakeholders informed.As a proactive measure, I took the lead in preparing and managing Standard Operating Procedures (SOP) exclusively tailored for hardware and system health checks at the prestigious Sydney Casino, showcasing my ability to contribute to streamlined and efficient processes.In the fast-paced world of IT operations, I thrived on responsiveness, handling alerts, tickets, and phone calls from both staff and users with a keen sense of urgency. This multifaceted approach not only ensured the seamless operation of IT infrastructure but also positioned me as a proactive and valuable asset in a high-demanding environment.

Chatswood, Nsw, Au

In my role, I was the tech virtuoso responsible for the seamless installation and configuration of computer hardware, software, networks, printers, and scanners. I wasn't just maintaining computer systems and networks; I was the wizard behind the scenes, ensuring they danced harmoniously.Responding to service issues and requests wasn't a task; it was my cue to shine. I brought technical support to life, making it an engaging and empowering experience for everyone in the company, whether in person or over the phone.Setting up accounts for new users wasn't just a routine; it was my chance to welcome them into a world of possibilities. I made sure their onboarding experience wasn't just smooth but a glimpse into the exciting tech landscape they were now a part of.Repairing and replacing equipment wasn't about fixing what's broken; it was my opportunity to upgrade and elevate, turning challenges into stepping stones for innovation.Testing new technology wasn't a mundane task; it was my playground for exploration and discovery. I didn't just test; I brought creativity to the process, transforming it into an exciting journey of uncovering what's next.In essence, I didn't just provide technical support; I crafted an experience, making every interaction an opportunity to infuse excitement and creativity into the technological heartbeat of the company.

Bachelor'S Degree, Network And System Administration/Administrator

Higher National Diploma, Information Technology Networking

Higher National Diploma, Information Technology