Rachel Levine Email & Phone Number

Toronto, Ontario, Canada

• Manage all Digital Product offerings, including the highest revenue generating products - Online Classes and Digital Courses
• Produced and edited two online Digital Courses (Masterclasses) from start to finish.
• Directly manage and nurture relationships with external partners, and vet and onboard new partners
• Manage bi-weekly product launches from creation to execution, leading several cross-functional teams to achieve successful launches
• Build and execute email marketing strategy to promote products and generate sales
• Actively engage with our customer base via email and social platforms, with a focus on community engagement, retention, and product improvements

Toronto, Ontario, Canada

• Actively engaged with our community of baking enthusiasts via email, YouTube, Instagram, and Facebook
• Implemented processes for the Customer Support team to streamline communication between inventory, operations, and support, resulting in more efficient resolutions and shorter response times overall
• Managed a team of three Customer Support Specialists, with a focus on improving employee engagement and empowerment

• Create quota groups and screening files for groups ranging from banking and financial services to food and beverage companies
• Coordinate with suppliers and hosts to ensure studies run smoothly
• Issues management on-site and virtually
• Provide reports and feedback after studies
• Daily administrative tasks as required

Toronto, Canada Area

• Assessed eligibility of potential participants in one-on-one interviews in person and over the phone
• Communicated with clients via phone and email to ensure all needs for each study were confirmed
• Ensured focus groups ran smoothly, while maintaining professionalism in high stress situations
• Acted as the point of contact for clients and participants on site
• Provided reports and feedback after studies

Toronto, Canada Area

• Managed and coached a team of eight Client Experience Coordinators,who were highly engaged and met or exceeded KPIs each quarter – staffengagement reached over 80% in our division
• Held weekly check-ins and quarterly growth and success sessions witheach member of my team, tailoring different strategies and goals to theirindividual motivations and performance
• Implemented a new process which saved on average $10,000 per yearwithout impacting clients’ experiences on the ground
• Handled client escalations with care, either coaching coordinators throughtough situations, or speaking directly with clients as needed
• Fostered long distance relationships with international team members andclients located all over the world, bringing our overall Client Satisfaction score to 9.02/10, Net Promoter Score to 86/100 and average Retention.
• Thoroughly quality checked Salesforce database, booking documents, and all trips-related materials, including internal and client facing documents

Toronto, Ontario, Canada

• Successfully implemented a new process for managing inventory across 5 departments and8 international teams, including SOP creation and training, that optimized revenue generation for over 500 annual successful trips.
• Reconciled and handled largest operational expense, $2,500,000, through performing monthly budget analysis, revenue forecasting, and using a projection model
• Handled external vendor relationships and payments, ensuring hundreds of thousands of dollars were accurately paid on time every month, totalling over $2,000,000 annually
• Managed inventory requests, ensuring space, efficiency, and expenses were maximized
• Used Microsoft Excel and Salesforce to report on inventory performance and occupancy, third party costs, group sizes, margins and COGS, budgets, and other projects as assigned
• Managed a team of two Operations Coordinators, coaching them through issues management and ensuring task completion

Toronto, Canada Area

• Developed and implemented a brand new multi-business unit training program
• Oversaw the training and development of all new hires in the department
• Created new processes to improve efficiencies, communication, and strategies across four departments
• Built and implemented new training resources and maintained a SharePoint site to share resources
• Used Microsoft Office to create highly accurate, client-facing and internal presentations, documents, and reports
• Continuously updated and improved the client experience by implementing new strategies and resources based on client feedback

Toronto, Canada Area

• Manage relationships with 220+ clients, coordinating 10 – 15 international service learning trips per year, including youth, VIPs, colleagues, and scholarship winners
• Planned biennial Staff Trip for 200+ colleagues and guests to Kenya and India
• Liaised with colleagues from many teams within the organization and outside vendors to execute large client events
• Created and presented formal presentations to 100+ clients at a time

GTA

• Planned and instructed various programs for children in elementary school
• Challenged students in an exciting environment while providing them with an interactive, hands-on learning experience, always ensuring that they were having fun
• Led teams of 2 to 4 staff on site to ensure every program ran smoothly

Toronto, Canada Area

• Coordinated 30+ employee training sessions, delivered globally at Fairmont properties
• Assisted with planning a week-long incentive trip to Dubai for 150 colleagues and guests, as well as the General Manager Conference in Dubai
• Managed the Sales Training website, overseeing enrollment, course work, and certificate completion for all Sales & Marketing employees at FRHI properties
• Compiled and edited the internal Hotel Sales & Revenue newsletter, distributed to all employees at FRHI properties
• Handled Revenue Management requests, working with an outside vendor (STR Global), to process and distribute weekly and monthly revenue reports