District Manager
Led a team of 9 IBO’s generating over 3.2 MM revenue annually. Recruited and trained new prospective Independent Business Owners. Supported company safety initiatives by ensuring that fleet and facilities received proper maintenance. Achieved sales goals through effective communication with internal and external customers. • Created new route schedules and tracking tools for new hires to optimize efficiency and promote customer service leading to a consistent +95% rating on customer service.• Worked with new Independent Business Owners (IBO’s) to ensure they worked productively by optimizing their trucks or trailers with proper shelving and organizational strategies.• Created and built customized orders by account for IBO’s for 12 new products being introduced to the market, helping our district to be first in Zone to achieve goals while allowing IBO’s to purchase only the amount of product needed to achieve their targets. • Led a project to re-engineer a neighboring district where customer service rates were typically around 80%. Our team created a template that was used to rebuild routes that balanced the workload more evenly both financially and geographically increasing service levels over 10 points. • Managed through change from an employee based, commission paid workforce over to a system of selling routes to Independent Business Owners. With a very seasoned group, most near retirement age, recruited and trained new prospects for over half of district.• Coached IBO’s in understanding their settlement sheets in order to track and increase their profitability while increasing our retention rate.• Coordinated with warehouse manager in formulating orders for large promotional events and collaborated to develop strategies to prevent and reduce warehouse shrink.
