Ruth Stephens Email & Phone Number

Chicago, Illinois, Us

• Lead design, development, and execution of Workday, SAP, Oracle, and Salesforce training initiatives• Manage training teams (IDs, trainers, training support staff) during global ERP implementations• Collaborate with client leadership to develop training solutions for Workday, SAP, Oracle, and Salesforce implementations• Develop end-user training curriculum based on comprehensive training needs analyses• Produce engaging multi-media eLearning and performance support tutorials for Workday and SAP• Direct and edit audio recording studio sessions with professional voice talent• Design multimedia assets and graphics for eLearning, job aids, QRGs, and instructor-led curriculum• Develop training documentation and standards for training team• Create global prototypes for exercise guides, instructor guides, and other training assets• Direct team meetings to identify potential risks, impacts, and recommend mitigation strategies• Track and manage training issue resolution using JIRA and other tools• Mentor instructional designers and trainers in training best practices and ERP system functionality• Collaborate with client organizational readiness teams on change management efforts• Coordinate with executive sponsors to develop end-user training delivery schedules• Deliver instructor-led training courses for large-scale (+10,000 users) SAP FICO, Oracle, and Salesforce implementations• Direct and lead Adobe InDesign Fundamentals and Advanced certification coursesCLIENTS INCLUDE: Amazon Web Services (AWS)PepsiCoSears Holding CompanySamsung Austin SemiconductorMetlifeSAPSageCA TechnologiesCitadel Investment GroupCBRE (Coldwell Banker Richard Ellis)Sartorius AGCarahsoft TechnologyTravis CountyState of MississippiUniversity of TexasUS Department of the InteriorUnited Way WorldwideFirst EnergyDuke EnergySpectra EnergyDTE EnergyPulseLearningConnect LearningDenali SoftwareSummit TrainingArtemis Marketing

Renton, Wa, Us

• Consulted with clients to assess needs for target audience and design course curriculums• Collaborated with subject matter experts to develop various types of training content• Wrote learning objectives, course outlines, user guides, and activities for instructor-led courses • Designed graphics for web-based training courses and instructor-led course user guides• Created web-based training course for the General Ledger module of SAP• Taught “Maximo for Finance” training course during large-scale ERP implementation• Developed content using the e-learning process and design methodology

• Directed and taught Adobe InDesign Fundamentals and Advanced certification courses• Led Adobe Acrobat certification course

• Streamlined archived documentation for accuracy, enhancements, and easy accessibility• Developed point-of-sale system Quick Reference sheets• Collaborated with project teams to research, test, and develop technical copy by release dates• Produced graphics for manuals, web, and marketing materials using PhotoShop and Illustrator • Created eBusiness interface for proposals on Wayne.com which improved speed and flexibility• Managed Technical Communications Department during labor crisis• Advanced globalization of Wayne.com initiative using HTML programming• Researched hardware and software technologies to develop marketing materials• Drafted press releases and developed content for corporate communications • Designed logo and digital branding strategies

• Created client communication strategies to support change initiatives and coach management • Advanced product market value through ISO 9002 Certification• Collaborated with management representative on design and development of ISO web page• Composed weekly press releases to promote ISO 9002 Standards Awareness• Presented site-wide progress analysis for weekly Core Team meetings• Developed and edited the Quality Manual and other pertinent Quality Assurance documents• Maintained Corrective Action Request database for internal and external Quality System audits

Biology, General

Bachelor Of Arts (B.A.), English, Creative Writing