• Analyzed claim & utilization data on Microsoft Excel utilizing VLOOKUP and Pivot Table for up to 5different parameters e.g. classes of diseases, name of hospitals etc. for 10 different companies• Processed and cleaned raw data on Microsoft Excel for approximately 2000 different employeeidentifications quarterly from various clients to different insurance companies with 100% turnaround time.• Prepared claim & utilization report on Microsoft PowerPoint for every policy renewal with 3 differentproducts e.g. group term takaful, group hospitalization & surgical and group outpatient.• Validated up to 50 physical copies of claim from clients and accelerated to Takaful Operators to proceedaccordingly per week.• Issued official invoices to clients, takaful operators and business introducer range from 10 to 50 invoiceson monthly basis.• Monitored email entry for any movement or claim emails regarding employees from clients.

• Issue official invoice for clients.• Discussing overdue accounts up to 99 accounts per week.• Processed non-financial and financial alterations, performed endorsement, data cleansing, data massaging.• Managed endorsement that involving in and out employee’s movement which included addition, alterations and terminations of the members to the policy accordance to SLA (Service Level- Agreements) and TAT (Turn Around Time) stipulated.• Managed enquires and ad-hoc cases escalated by clients and users.