Ryan Nichole Stiff Email & Phone Number

Virginia Beach, Virginia, United States

Currently training all new hires for newly piloted Microsites Branch for hybrid and remote employees in the Account Services Department.

Virginia Beach, Virginia, United States

Chesapeake, Virginia, United States

•Advocate and liaison for financial health and money management via inbound interactions maintaining an average over 92% member satisfaction. • Subject Matter expert for various Financial tools and Instruments Policies and Services while offering account assessments, technical support, and customized membership onboarding to existing and potential members.•Administered and facilitated hands-on on-the-job-training, for over 30 Trainees, during one on one sessions, assisting trainees during live call interactions, promoting skill and job role development and skill application. •Demonstrated superb call quality resulting in call induction into Member Experience Call Library for Contact Center Hot Topics for member insights. Recipient of Moment of Excellence Award for providing stellar Member support. *Engagement Champion for 2022 and 2023; facilitating monthly engagement meetings building diversity and inclusion to virtual/hybrid work environment. •Creating job aids to increase call flow accuracy, procedural execution and resolve complex issues. •November 2023, Joined Fraud Fighters Community of Practice.

Richmond, Virginia, United States

Engage daily with potential and existing customers with local and long distance moving and storage inquiries and options via inbound and outbound sales calls, lead generator applications, live-chat platform, and e-mail. Analyzing and addressing customers storage and moving needs while providing suitable solutions based on logistic and budgeting needs.

Norfolk, Virginia Area

Engaged with Domestic and International shippers and freight forwarders with freight shipments and managing accounts ensuring all requirements are met successfully while adhering to guidelines designated by the Federal Maritime Commission. Utilized live chat, email and inbound call communication methods to assist customers as point of contact and Liaison between port authority/rail terminals and various interdepartmental contacts to facilitate and monitor shipments, ensure U.S. customs regulations, legal shipping documentation and transit options from point to point. Document management and review pertaining to bill of ladings and customs documents evaluating risks of federal fines and domestic storage charges. • November 2019- Developed and Implemented verbiage amendment to Shipping Document enforced company-wide that assisted in providing vital information more efficiently to customers reducing specific call type by 7%.January 2020- Received 95% on Annual Evaluation based on job performance, quality scores and procedure adaptability.

Norfolk, Virginia, United States

Investment processor for valued shareholders into established mutual funds accounts averaging between $500k-$900k daily. Analyzing shareholder contributions and account status, reviewing for potential tax withholdings and penalties based on account standing, investment amount, and method of investment.• Utilize company database to guide decision making and best judgement on accounts and investments that do not meet contribution requirements to ensure the least financial risk to the investor and the least negative impact to the company regarding penalties and trust.Manage Shareholders Accounts as point of contact for financial advisor information confirming appropriate broker is designated for commission purposes.

Chesapeake Va

Chesapeake Va

Seasonal Position- Communicated with customers via inbound calls assisting them with order placement, product and service information and account inquiries and payments. Diffuse irate customers to retain customer trust and reduce client attrition and maintain client satisfaction.• Handled over 200 calls daily while achieving performance metrics including call handling, average handle time, and call quality. • Assisted with On-the-Job Training for new hires

Chesapeake Va

Worked with insurance coordinators and various health care professionals via inbound and outbound calls to provide detailed status of insurance claims and coverage information for mutual clients while following HIPPA guidelines. • Processed insurance claims adjustments to meet company guidelines and adhere to the ICD-10 classifications. • Initiated investigations by reporting discrepancies and complaints to the appropriate level of the medical review board. • Assisted supervising team with training new candidates and provided real-time assistance to ensure accuracy and proper procedures and policies were followed. Maintaining 98% quality and 92% customer service satisfaction.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 86

Real Estate, 89%