Robert N. Email & Phone Number

London, Gb

Global - Uk Based

Driving real-time payments technologies through SaaS offerings.

London, England, United Kingdom

County Dublin, Ireland

London, United Kingdom

Public Realm - Business Applications Support LeadMy responsibilities include supporting the continuous life-cycle of the council’s parking systems following the successful modernisation project from client to web based systems, working closely with business areas and third party vendors to manage the day to day operations which include support and maintenance of applications, investigating and resolving of incidents, supporting and implementing enhancements and documentation while working closely with other key stakeholders, IT managers and colleagues across ICT.

London, United Kingdom

Providing high standard support to more than 4,000 users over 10 sites and softly communicating general ICT or service specific information to business units and stakeholders exuding operational readiness keeping the business abreast of key changes. Acting as first point of escalation on the service desk. Monitoring the overall performance of all agent queues maintaining SLA requirements.Achievements:• Successful recommendation of an improved remote access tool delivering better connectivity to customer devices.• Successful modelling of service desk readiness, operations and resource scheduling in-line with changing needs of the business.• Successful Tupee transition of the service desk back in house from a Capita managed service.• Successful completion of In-house Windows 7 Desktop/ Server 2012 training course

London, United Kingdom

At The Personal Computing People, we pride ourselves on providing complete I.T and business support solutions for residential customers and small businesses creating unique user experiences driven by our customer centric values and delivered responsively, flexibly and On-demand.

London, United Kingdom

The Africa Market Day was conceived to provide a platform for largely but not exclusively ethnic minority groups or individuals looking to take their first steps into the world of owning their own business by identifying and/or transitioning skills and talent into viable and sustainable business models and outcomes.As co-founder responsibilities included project and event management, on-boarding and acquisition of new clients, sponsors, investors, marketing and promotion strategies.

London, United Kingdom

Lead Service Desk Technical Analyst acting as escalation point for the Service desk, actively contributing to the delivery of front line induction and service desk based training for I.T staff and end users. Monitoring individual agents queues promoting call ownership responsibilities. Performing daily routined functions essential to the day-to-day running on the service desk.Scrutinising call quality of all logged tickets with the service desk ensuring are handled with applied technical expertise received fully and accurately and then either resolve on the Service Desk or pass to the appropriate resolver group in line with agreed procedures. Achievements:• Successful completion of in-house VMware virtualization course.• Successful completion of in-house LANDesk Service desk and Management console course • Advocating and teaching best practice approaches on the Service desk.

London, United Kingdom

Managing calls queues and in accordance to Service Desk practice ensuring all agreed Service Level Agreements levels are met. Supporting the Microsoft Desktop Operating Systems over a range of platforms including Local and virtual environments. Investigating and resolving or escalating reported incidents by applying advanced troubleshooting techniques. Performing general maintenance and refresh on supported end user devices including desktops, laptops, tablets and mobile phones.Achievements:• Achieved ITIL V3 foundation certificate • Improved my knowledge on configuring VLAN’s on a network• Improved my knowledge on configuring and installing Cisco switches on a network• Received senior management recognition after successfully demonstrating ability to provide high quality technical customer focused service following customer commendations.

Cherstey, Surrey.

Providing 1st line technical and administrative support to security services including the Police, Highways, Military and Ambulance services. Managing the service desk call queue and dealing with logged incidents and request.Hardware support for the MOD, Police and Ambulance Trust on bespoke Telecommunication Hardware - ICCS system (Integrated Communication & Control System)

Sidcup, Kent

Handling inbound incidents and service requests from users via the telephone, Email, and self log portal. Ensuring all calls logged are handled in line with the service desk requirements. Updating the technical database with new information on fixes and workarounds. Staff training and set up and induction on I.T equipments. Investigating Software and Hardware incidents and requests reported to the service desk. Re-imaging of laptops or PC a required utilizing Ghost imaging tool. Remote software deployment with Symantec lives State.

Cisco Icnd1, Icnd2, Computer Software Engineering

Introduction to Networking, Networking Fundamentals, Networking Media, Cable Testing, Cabling LAN's and WAN's, Ethernet Fundamentals.

Bachelor Of Science (Bs), Software Engineering

Database Management Systems, Network Application development, Network Design and Architecture, Computer Organisation, Algorithms and Data.

Access Course In Mathematics, Computing And Statistics., Access In Computing, Mathematics And Statistics.