Roaa Abdullah Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Jeddah, Makkah, Saudi Arabia

Jiddah, Makkah, Saudi Arabia

Saudi Arabi Makkah

Jeddah, Saudi Arabia

- System administrator in server following:-• Working for Joomla Content Management System (CMS) on Linux. Install program Xampp.  Website for the internal for hospital. Backup for site internal and data base. Check storage for the server. Solved the problem for the site. Training the staff for add article or web link.• Working to Putty is used to connect to a remote server and know basic Putty Commands on Linux.• Working to Kaspersky internet security :- Add new computer. Add new policy. Update the version for computer. Solved problem for computer in the Kaspersky.• Working in Radiology on the PACS Create user in the PACS Reset Password for the user. Restart the service in synchronize to HIS Open the ticket with company.• Working for VERITAS (Net Backup) Add server for Administration console by backup and schedules (Full Backup and differential Incremental Backup ) Add database for ( Oracle database and Microsoft SQL server)

Jeddah, Saudi Arabia

•Working in program customer experience (CX) Cloud project for appointments and suggestions for the Patient Services Department.•The project has been completed.•Set Responsible on CX program for the following : - Install into employee devices. Training staff on the program. Solve problems facing employees.

Jeddah , Saudi Arabia

Help desk support - Receive calls when there are computer problems, printing, scanning and system.- Distribute problems to the responsible departments in the IT department.

Jeddah, Saudi Arabia

Patient services Manager • To undertake the day to day management of reception services.• To ensure that existing reception and administrative systems are functioning efficiently.• To monitor these systems and make suggestions for improvement.• To maintain the timetabling arrangements for all clinical appointments. This will• include: The timely production of rotas for all clinical and attached staff working at the practice Ensuring that all appointments are available for booking advance ensuring that there are sufficient numbers of appointments available at all times and making arrangements for cover when any staff are absent. Managing the holiday rotas for all staff. Identifying and delegating responsibility of elements of rota production to suitably trained staff within the reception team.• Identify the functions of the team's priorities in the absence of reception times unplanned. • To ensure that the registration processes for new patients (including the provision of appropriate information to patients) are followed and to review and make suggestions for changes to this system.• To disseminate information to the whole practice team in relation to patient services including appointment availability and any agreed system changes.• To ensure paper medical records are maintained in good order including accurate filing and work in the birth notification and the introduction of the system of the Ministry of Health.• To implement the practice complaints procedure, assisting in managing complaints as required.• To ensure that patient satisfaction is maintained at every opportunity.• To implement the practice confidentiality policy and ensure training for all staff is included as part of their induction.• To be prepared to undertake reception duties in the case of unplanned absence of reception staff.• To be responsible for handling insurance company requests for reports and solved.• Working as a secretary with the CEO for a temporary period.

Bachelor Of Informational Tecnology, It

Coures, .English Language

Coures, Exclusive Technology Training Center

Coures, Key Performance Indicators (Kpi)

Course, Total Quality Management

Total Quality Management (TQM) is a management framework based on the follow-up of the facility to the success and maintenance of standards.

++Programming C

Course, Language English

Bachelor - It, Information Technology