- Perform account manager duties, including managing client accounts and maintaining detailed records.- Conduct training sessions to educate clients on product features and best practices.- Onboard new clients and ensure a smooth transition to the company's products or services.- Provide ongoing support and address client issues or concerns promptly.- Serve as the primary point of contact for clients, building and maintaining strong relationships.- Help clients maximize the value and benefits of the company's offerings.- Gather and analyze client feedback to identify areas for improvement.- Identify opportunities for upselling or cross-selling additional products or services.- Collaborate with internal teams to enhance customer satisfaction and retention.- Utilize strong communication and problem-solving skills to resolve client issues effectively.

Answering customer enquirers Supporting as acting leaderMaking daily reports achievements for agents Training new joiners