Martin Roach Email & Phone Number

Hi there. My professional background is in Cloud Services over the last 25 years (Project Management, Service Delivery, Client Engagement and Technical Support Management)My USP?1) I am a qualified Project Manager (Prince2/Six Sigma/ITIL) who has successfully delivered projects (£10k-40k MRR) within schedule and within budget, following Agile and Waterfall methods.2) I have successfully project managed countless Service Improvement Plans for 20 years, for example:-a) creating operational Centre of Excellence teams i.e.: a Cloud FinOps team at Ensono.b) Developing process automation using a Lean Six Sigma approach, reducing Support incidents by 30%.c) Increasing client NPS through a new Cloud Forum team, resolving client challenges with Delivery. Managers with a new Product or Process.d) Supporting the successful Inframon Business Unit integration into Ensono, in particular the Support migration to Azure DevOps and ServiceNowe) I was the architect of Ensono’s first 30 Cloud processes (i.e.: Client Go-Live). This reduced new client onboarding time by 30%, allowing parallel onboarding of clients with the same technical resources.f) I have led new Product rollouts, for example 2 business changes which transformed client interaction with Consultants. After transition into service Cloud NRR rose by 15% in first FY.g) I have project managed an Azure Expert MSP Audit recertification, leading to client and Microsoft confidence in service capabilities and protecting Ensono’s $11m revenue per year in MS Azure.Keywords: Service Delivery, Delivery, Project Management, Public Cloud, Private Cloud, AWS, Azure, DevOps, BPM and Workflow, Jira, Agile and Waterfall, Service Improvement, Planning Budgeting & Forecasting, Business Process Improvement, Customer Engagement, Risk Management, Cross-functional Collaborations, Stakeholder Management, Lean Six Sigma, Cloud MigrationTHE LAST 12 MONTHSI have positively and completely renewed my life. I volunteer as a Positive Voices Speaker and Ambassador for the Terrence Higgins Trust. As well as supporting their aims, I am describing a life to a school or business audience, successfully thriving despite having had cerebral palsy all my life and HIV+ since 2002. I am looking at developing opportunities as a private Keynote Speaker through https://www.roachinspire.com.

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  University Of Ulster, Northern

  Modern History