Roanne Esdaile Email & Phone Number

Portland, Me, Us

Egg Harbor Township, New Jersey, United States

Recruited as Assistant Store Manager in Aug 2018 – Oct 2019 and demonstrated superior performance to secure promotion to Store Manager in Oct 2019. Promoted team members: 8 Sales Associates to Supervisor, 5 Supervisors to Assistant Store Managers, and 5 Assistant Store Managers to Store Manager.As an enthusiastic and diligent leader with a natural talent for developing teams to achieve KPIs and deliver exceptional customer service, as a Store Manager, Directs all operational aspects with the autonomy to make impactful business decisions. Supports the talent management department in organizing teaching classes. My notable achievements have been:► Assisted in the grand opening of two locations, including Burlington, NJ, and Glassboro, NJ.► Decreased Overall Store Inventory from -2.98% to -0.91%, increased Same Store Growth by 36%, increased Sales Quantity by 3.57%, increased same Store Customer Growth by 25.5%, and decreased Total Store Write-offs from -3.67% to -2.89% since joining the Egg Harbor Twp location in October 2021.► Slashed inventory loss up to $60K from $120K in Q3 and Q4.► Recognized as number one in sales growth in Lidl US for the 2019-2020 fiscal year.► Achieved #1 ranking in "Lidl Games" (Major League Performance) in December 2020 for sales, productivity, write-offs, fluctuation, and inventory.► Demonstrated dynamic leadership and developed, led, and promoted six store associates to supervisor, two supervisors to assistant store manager, and one assistant store manager to store manager.► Selected but declined to participate in the Global Leadership Exchange (GLE) Program. The GLE Program is an opportunity for selected Store Managers and above to go to other countries where Lidl Operates, for 1.5 years, in order to broaden their skillset.

During this tenure, I acquired steel and hardware products knowledge. In addition to addressing inquiries, I promptly and accurately processed orders and quotes. Moreover, I assisted in setting up new customer accounts. This position allowed me to originate sales orders by using the order entry database.Below listed are my major achievements: ► Consistently met performance goals by demonstrating customer-service aptitude. ► Earned customer satisfaction by delivering tailored recommendations. ► Expanded client base and boosted profit by implementing a new strategy.

I enhanced store revenue, profit, and image with this company through eye-catching visual merchandising and team training. In addition, I effectively directed routine operations to deliver a delightful customer and patient experience. In this position, I cultivated a reliable relationship with Rutgers University to manage Trumemba vaccinations successfully.The values I have driven as a Store Manager:► Outpaced sales goal by 73.8% while boosting customer satisfaction score for the fiscal year.► Generated saving on payroll hours by managing 22 hours under budget for the fiscal year.► Increased team member engagement survey scores by 12% (76% to 92%).► Designated for the companywide Champion of Champions Award for employee engagement.► Fostered a productive community relationship by launching community outreach programs (such as flu shot clinics) while presenting medication adherence and health-related topics.

Newark, Nj

Throughout this role, I spearheaded remodeling at four high-volume stores, including moving departments and adding new fixtures. Also, I promoted the photo department and product by orchestrating a Christmas photo shoot while fostering a relationship with Woodbridge Animal Group.► Hired, trained, led, and developed a staff of over 25 team members and managed multiple departments i.e. photo, cosmetics, over-the-counter medication► Managed and maintained vendor relationships► Proficiently used Kronos systems for scheduling and payroll ► Reliably planned and organized merchandise to meet gross profit goals► Arranged merchandising displays and signs for store promotionSELECTED ACHIEVEMENTS:► Successfully implemented a Beauty Differentiation Program consisting of 30 team members from stores across the district. Oversaw changing the layout/remodeling at four high-volume stores, each to be completed within a week. This consisted of moving departments, adding new fixtures, and keeping the store shoppable as changes occurred. ► Exceeded required statistic for Customer Delight Scores by +5%► Employee of the month – 12/2014► Developed Employee of the month program in Elizabeth and Woodbridge, NJ stores. Implementing these programs created better team member engagement.► Created a relationship with Woodbridge Animal Group and held a Christmas photo shoot, which profitably promoted our photo department and products

Union, Nj

► Gained knowledge of the use of POS, Telxon pricing► Learned how to market products ► Provided excellent customer service to customers and vendors► Achieved the ability to multitask with different projects and individuals

West New York, Nj

► Worked side by side with the pharmacy manager to gain knowledge of business aspects of the pharmacy► Acquired knowledge of insurance billing through major insurance companies► Processed patient’s prescription in a timely manner, meeting promised timeframes►Provide extraordinary customer care at all times, meeting and greeting customers► Made appropriate phone calls to insurance companies/doctors’ offices to resolve issues