Roann Taylor Urband, Lmt Email & Phone Number

Union, Washington, United States

Everett, Washington, United States

Excelled in continually growing the business for over 16 years in a competitive market.Administered all medical billing, patient billing, and pre authorization with a considerable understanding of medical terminology. Extensive knowledge and experience in completing HCFA 1500 and SOAP forms. Maintained patient history and records thoroughly and within HIPAA regulations.Treated thousands of patient’s injuries caused by car accidents, work related injuries and acute pain incidents. Conducted intake with medical protocols then provided treatment massage.Completed insurance billing, contacted private medical insurance, Department of Labor and Industries, all auto insurance companies and resolved any accounts receivable issues. Worked closely with legal teams and the patient with providing detailed documentation to help ensure payment when claim was complete. Knowledge of legal forms necessary for opening medical liens and completing documents requested by attorneys for patients’ cases. Kept low outstanding balances due to diligence of billing correctly and detailed follow up. Controlled purchasing and marketing duties. Champion of giving a high value to patients and clients and understanding their importance to one's livelihood.

Seattle, Washington, United States

Created and presented PowerPoint lectures on the changing benefit program that King County was undertaking at that time. A complete benefit package change was introduced to county employees. Presenting this new information was difficult due to the change for the longtime employees, however the challenge was completed with care and knowledge to make the transition smooth.Field work was necessary to present the new benefits to employees that worked in more remote job sites.Coordinator in the Health and Benefits Department as a temporary position while building a massage practice.

Lynnwood, Washington, United States

Prepared documents needed to close single occupancy home mortgage loans. Responsible for interacting with customers, title companies, insurance companies, underwriters, lawyers, and loan officers for ordering and collecting required mortgage loan documentation such as appraisals, credit payoffs, credit reports, evidence of insurance, and other related documentation. Supported loan officer and underwriting teams by ensuring timely, judicious and accurate loan processing.

Everett, Washington, United States

Prepared documents needed to close single occupancy home mortgage loans. Specialized in the processing of USDA loans which enabled unique lending opportunities for borrowers of defined requirements. Responsible for interacting with customers, title companies, insurance companies, underwriters, lawyers, and loan officers for ordering and collecting required mortgage loan documentation such as appraisals, credit payoffs, credit reports, evidence of insurance, and other related documentation. Supported loan officer and underwriting teams by ensuring timely, judicious and accurate loan processing.

Bellevue, Washington, United States

Prepared documents needed to close single occupancy home mortgage loans and specializing in refinances. Responsible for interacting with customers, title companies, insurance companies, underwriters, lawyers, and loan officers for ordering and collecting required mortgage loan documentation such as appraisals, credit payoffs, credit reports, evidence of insurance, and other related documentation. Supported loan officer and underwriting teams by ensuring timely, judicious and accurate loan processing.

Renton, Washington, United States

Answered incoming calls from customers that had technical difficulty accessing and navigating the ordering website. Phone calls required a complete walk-through from system requirements, to escalating a customer to Tier 2 if necessary. Fixed and replaced customer’s order for missing or incorrect items.

Certification, Electronic Health Records

MEDITECH Electronic Health Records

Certification, Medical Terminology

MEDITECH Medical Terminology Course

Certificate, Massage Therapy/Therapeutic Massage

High School Diploma

Certificate, General Office Occupations And Clerical Services

Studied all aspects of clerical help, office administration duties

Certificate, Tourism And Travel Services

Completed one year course in all aspects of the travel industry