Rob Reid Email & Phone Number

Sugar Land, TX, US

As a Business Systems Analyst (BSA) in the Enterprise Software Solutions (ESS) team, I drove process improvements, supported and optimized our Salesforce products, and ensured efficient solution delivery. I focused on formalizing BA functions and improving team collaboration, while supporting critical business initiatives.Key Contributions:- Process.

Dublin 2, IE

Client: AmgenI managed 17 offshore DevOps engineers to provide ongoing support and enhancements in an agile environment for the biopharmaceutical company’s ServiceNow landscape. Functional areas included Catalog Management, SAM, HAM, ITSM, Platform, APM/PPM, Knowledge Management, HRSD, ITBM, GRC, along with several custom ServiceNow applications.I oversaw.

Dublin 2, IE

Client: ComcastI assisted the large media company with collecting and documenting requirements for their planned workflow orchestration system to manage the Personally Identifiable Information (PII) privacy remediation activities of their applications.I annotated existing privacy program flow diagram to indicate systems and data involvedI created assets.

Dublin 2, IE

Client: FiservI managed a small globally-distributed project team at the international financial service company to develop service maps (relates configuration items to the applications they impact) in ServiceNow as well as create support documentation for their incident response team.I learned Service Mapping quickly, and provided technical and.

Dublin 2, IE

Client: HalliburtonI lead a small team to transition 2 complex request forms from legacy Sharepoint into ServiceNow to manage IT Governance reviews at a major oil field services company (each form had 100+ fields and associated workflows). This included managing two junior offshore developers, guiding them on good practices and client interactions.I.

Dublin 2, IE

Client: MotivaI owned the Environment Management and Release Management functions for supported applications across the oil major’s Enterprise, which covered 92 active applications, with 20 applications in a typical release, averaging 85 tickets released a month.I developed an Environment Tracker that was also able to generate user-friendly status reports.

Dublin 2, IE

Client: Shell TradingI executed the Environment, Deployment, and Scope management functions for the trading platform of an energy super major, whose major releases typically comprised 40-60 changes across 5 functional areas.I owned and managed the Dev and Test environments for the Trading platform, EndurI developed an Environment tracker that was able to.

Dublin 2, IE

Client: BHPI liaised between the multi-vendor Enterprise support organizations and the client businesses to coordinate the prioritization, communication, and completion of requests and issue resolution globally, focusing on the Petroleum division for the major mining company, and developing effective client relationships quickly. Supported systems included.

Dublin 2, IE

Client: Shell TradingI provided Configuration Management (CM) support, using Subversion as the CM tool, for the Blueprint programme, which was to implement customizations and an upgrade of the trading application OpenLink Endur.I developed Subversion expertise quickly, allowing our CM team to take over primary Subversion responsibilities and bring it into.

Dublin 2, IE

Client: Shell TradingI developed Software Configuration Management (SCM) Policies and Procedures for Shell Trading's support organization (BAM), assessed a set of pilot applications against those policies, and suggested remediation steps to come into compliance with those policies.The specific deliverables for this were Configuration Management Policies.

Dublin 2, IE

Client: ChevronI collected and reported on the supported applications delivered by the project (Project Lynx) for the support organization. This included conducting multiple application and toolset assessments and creating templates for all the deliverables coming from the activity.I developed, documented, and deployed the document management process for.

Dublin 2, IE

Client: ChrevonOur team's mission was to enable the client's long term support team to when the solutions from the project (Project Lynx) were delivered. I helped develop and document the incident management process, ensuring that they aligned with ITIL/ITSM. I also created the service desk triage script for issue routing, along with developing and then.

Dublin 2, IE

Client: ExxonMobilI managed a small group (5-6) members of the Houston-based support team which addressed critical business problems and required extensive coordination with and communication to business end users and management.During my tenure, out team achieved all contractual SLOs.I additionally served as the project manager for a small (3500 hour).

Dublin 2, IE

Client: ExxonMobilI served as the primary point-of-contact for the client regarding support of about 150 applications for six client service delivery managers and across multiple business areas: Pipeline, Lubes, Marketing, Real Estate and Facilities, Procurement, Upstream, and Customer Service.I built successful client relationships in a challenging.

Dublin 2, IE

Client: Tosco, PhillipsI provided enhancement and problem support for a custom Oracle application at the client. This includes Oracle Forms, Reports, and PL/SQL interfaces. Supported processes also include Datagate, Appworx, UNIX, and C code.I implemented several efficiency measures to increase support effectiveness, including developing standardized.

Dublin 2, IE

Client: ToscoI analyzed and remediated a SAS-based gasoline sales volume forecasting application for Y2K compliance. This required establishing a testing infrastructure and non-production environments where none previously existed. I developed, documented, and executed testing procedures while adhering to the customer’s remediation schedule for their.

I maintained the computer environment for the VAX mainframe and the Cerner application that drives the laboratory computer services. My responsibilities included routine maintenance and problem resolution for VAX hardware, general user support, remote site support, and Cerner application support.I wrote report and query programs in CCL (Cerner Command.

Wilmington, DE, US

Provided SAS techincal support with the creation of SAS programs to assist with data collection, analysis, and reporting. Also provided general desktop computer support to the Biostatistics division.