Rob Martin is a Client Experience Leader at Mercer. He possess expertise in employee benefits, account management, management, change management, customer service and 14 more skills. Colleagues describe him as "One the best Client centric and team players I have ever had the pleasure to work with and call my friend. In the 10+ years we have worked together, I have watched Rob grow into an amazing leader and in more recent years, become peers to lead a team of Client Success professionals to retain, nurture and grow our Client bank year after year. It’s not often you come across a person that excels in both leadership and management, Rob strikes the perfect balance and as a consequence gets the best out of his team on a personal level as well as ensure business targets are being met. Throughout our time working together, we have always managed people, client and business improvements in parallel. I have always admired Rob’s ability adapt to changing priorities in these 3 disciplines. He will always strive for perfection in all he does and is an asset to his team. I would not hesitate in recommending Rob for any future career he follows and hope one day our paths might cross again. In Rob you have a hard working, diligent, loyal, reliable, passionate and effective individual and leader who will add value at every opportunity given to him." and "I was fortunate to work closely with Rob for 11 years at Thomsons Online Benefits and see his growth into a senior leader in the business. We collaborated on many key clients and initiatives and I valued his insight and measured approach. He was able to manage senior stakeholders through any challenge or request and as a result of his abilities he was always in high demand by all those who worked with him because of the trust and respect he always showed and expected.He is someone who values collaboration, innovation and honesty and has a sharp, analytical mind that allows him to both understand an issue and offer solutions before then taking ownership and accountability for seeing it delivered through his teams. As a Team Manager he was able to lead both senior and junior members through any challenges and opportunities they experienced and help them understand how to grow from their experiences."