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Rob Martin Email & Phone Number

MMB Multinational Client Experience Leader at Marsh
Location: London Area, United Kingdom 11 work roles 1 school
1 work email found @googlemail.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Current company
Role
MMB Multinational Client Experience Leader
Location
London Area, United Kingdom

Who is Rob Martin? Overview

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Quick answer

Rob Martin is listed as MMB Multinational Client Experience Leader at Marsh, based in London Area, United Kingdom. AeroLeads shows a work email signal at googlemail.com and a matched LinkedIn profile for Rob Martin.

Rob Martin previously worked as MMB Multinational Client Experience Leader at Mercer and Head of Customer Success at Placed App. Rob Martin holds Ba (Hons), Politics And Philosophy from University Of Durham.

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Email format at Marsh

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Profile bio

About Rob Martin

Rob Martin is a MMB Multinational Client Experience Leader at Marsh. He possess expertise in employee benefits, account management, management, change management, customer service and 14 more skills. Colleagues describe him as "One the best Client centric and team players I have ever had the pleasure to work with and call my friend. In the 10+ years we have worked together, I have watched Rob grow into an amazing leader and in more recent years, become peers to lead a team of Client Success professionals to retain, nurture and grow our Client bank year after year. It’s not often you come across a person that excels in both leadership and management, Rob strikes the perfect balance and as a consequence gets the best out of his team on a personal level as well as ensure business targets are being met. Throughout our time working together, we have always managed people, client and business improvements in parallel. I have always admired Rob’s ability adapt to changing priorities in these 3 disciplines. He will always strive for perfection in all he does and is an asset to his team. I would not hesitate in recommending Rob for any future career he follows and hope one day our paths might cross again. In Rob you have a hard working, diligent, loyal, reliable, passionate and effective individual and leader who will add value at every opportunity given to him." and "I was fortunate to work closely with Rob for 11 years at Thomsons Online Benefits and see his growth into a senior leader in the business. We collaborated on many key clients and initiatives and I valued his insight and measured approach. He was able to manage senior stakeholders through any challenge or request and as a result of his abilities he was always in high demand by all those who worked with him because of the trust and respect he always showed and expected.He is someone who values collaboration, innovation and honesty and has a sharp, analytical mind that allows him to both understand an issue and offer solutions before then taking ownership and accountability for seeing it delivered through his teams. As a Team Manager he was able to lead both senior and junior members through any challenges and opportunities they experienced and help them understand how to grow from their experiences."

Listed skills include Employee Benefits, Account Management, Management, Change Management, and 15 others.

Current workplace

Rob Martin's current company

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Marsh
Marsh
MMB Multinational Client Experience Leader
London, England, GB
AeroLeads page
11 roles

Rob Martin work experience

A career timeline built from the work history available for this profile.

Mmb Multinational Client Experience Leader

London, England, Gb

Mmb Multinational Client Experience Leader

London, England, United Kingdom

Using my varied background in SaaS across multiple functions to help clients get more from their relationship with Mercer and Darwin

Head Of Customer Success

London, England, United Kingdom

Nov 2021 - Feb 2023

Manager, Enterprise & Strategic Sales

London Area, United Kingdom

Jul 2021 - Nov 2021

Director Of Operations

Responsible for all operational elements of the business, requiring many things to be started from scratch as the business and its client bank grew. Managed a team of specialists in Reward, clients and processes. Product owner and led a team of offshore developers in the successful relaunch of our platform.

Jul 2020 - Feb 2021

Client Strategy Director

London, United Kingdom

Headed the creation, roll out and adoption of key strategies that were impactful for our clients. Led a team of senior managers in Client Success across multiple disciplines.This role required me to obtain an even deeper knowledge of our product and how we would combine the future direction of it with the commercial viability of the business (in terms of ARR) and the continued satisfaction of our clients.

May 2019 - Jun 2020

Client Success Director

London, United Kingdom

Leading a team of Client Team Managers, whilst being a sponsor for our Global clients and a senior member of our Client Success Leadership Team.This role often involved being a point of escalation, or 'fixer'. This requirement needed the ability to understand situations quickly by doing my research, asking effective questions and listening (lots!). An ability to build rapport speedily was essential and led to key at risk clients, renewing contracts.

Aug 2018 - Apr 2019

Client Team Manager

London, United Kingdom

Managing a team of Client Managers as well as maintaining my role as Global Account Manager for a number of key global clients.

Jun 2015 - Jul 2018

Global Client Success Manager

London, United Kingdom

Managing strategic relationships, contract renewals and commercials with our key Global clients, some of the world's most successful and recognisable brands.This role involved working effectively with all internal teams within Thomsons, across 4 countries (UK, Romania, US, Singapore). A strong knowledge of the technology was essential and strong relationships with those that had access to its code, even more so!

Jul 2012 - May 2015
1 education record

Rob Martin education

FAQ

Frequently asked questions about Rob Martin

Quick answers generated from the profile data available on this page.

What company does Rob Martin work for?

Rob Martin works for Marsh.

What is Rob Martin's role at Marsh?

Rob Martin is listed as MMB Multinational Client Experience Leader at Marsh.

What is Rob Martin's email address?

AeroLeads has found 1 work email signal at @googlemail.com for Rob Martin at Marsh.

Where is Rob Martin based?

Rob Martin is based in London Area, United Kingdom while working with Marsh.

What companies has Rob Martin worked for?

Rob Martin has worked for Marsh, Mercer, Placed App, Rackspace Technology, and Hr Datahub.

How can I contact Rob Martin?

You can use AeroLeads to view verified contact signals for Rob Martin at Marsh, including work email, phone, and LinkedIn data when available.

What schools did Rob Martin attend?

Rob Martin holds Ba (Hons), Politics And Philosophy from University Of Durham.

What skills is Rob Martin known for?

Rob Martin is listed with skills including Employee Benefits, Account Management, Management, Change Management, Customer Service, Business Analysis, Strategy, and Crm.

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