Rob Augusta Email & Phone Number

Hudson, Ma

Manchester, Nh

Primary Focus: Responsible for the overall success and management of a $8 million lawncare branch. Controlled branch activity and function to achieve branch goals.Oversaw branch office functions and achieved significant retention gains throughsituational training with Customer Service Reps.Reviewed production costs and product quality, and modified production and inventorycontrol programs to maintain and enhance profitable operations. Demonstrated successfulwith reducing budgets with creative cuts including chemical percents.Prepared annual budget, re-projections, and monthly projections. Achieved 110% tobudgeted profit in 2007.Evaluated performance, made salary recommendations, and administered disciplinary actionsconsistent with company policy.Evaluate quality of service provided to customers and develops procedures to minimizecustomer complaints. Ensured recruiting, interviewing, and staffing of personnel are conducted to efficientlystaff the service, sales, and administrative function. Trained managers on hiringpractices to ensure we are hiring top talent and activity get involved in recruiting andinterviewing.Responsible for the overall direction, coordination and evaluation of all departments.Had consistent and effective weekly staff meetings and goal setting meetings withmanagement team as needed. Developed the top rated Service Manager team in 2007. Successfully managed all elements of a $2.5 million acquisition and achieved a 70%retention rate of those customers.

Primary Focus: Responsible for overall success and management of the North Andovermarketing function to ensure the profit growth and expansion of Trugreen services. * Developed and executed marketing plan and programs for inside and outsiderepresentatives. * Planned, directed and coordinated marketing activities for Trugreen products andservices* Responsible for developing annual sales budget and reforecast * Determined appropriate staffing levels and recruits, interviews and selects personnel * Managed staff ranging from 10-25, including evaluating performance, salaryrecommendations and performance management* Designed and facilitated training sessions, including sales skills, closingtechniques, role-playing classes.* Trained and developed sales representatives to achieve required goals selling door todoor and telemarketing* Analyzed and distributed new sale cancellation requests in an attempt to retaincustomers* Member of the branch management team actively participating in business andstrategic growth planning and business decisions* Evaluated services and made recommendations to increase sales and services withinbranch and regionally.* Serve as a resource and leader within peer group often taking the lead on developingcreative and profitable sales incentives.