Rob Barnes Cemap Email & Phone Number

Manchester, United Kingdom

Manchester, United Kingdom

• Achievements:
• In my first year in Sales and Retentions I have been awarded top performer awards and agent of the month awards.
• I achieved an award for the most retentions in a day and most the retentions in a month; year to date, this record has not been beaten.
• My knowledge in my previous role as a claims handler in Mortgage Payment Protection, enabled me to support the retention team by running a training workshop; allowing the business to retain an extra 8% on Mortgage.
• I was part of the Sales and Retentions team that was highly commended for Front line team of the year award at Northwest Contact Centre awards 2013.Responsibilities:To answer incoming calls and make proactive outbound.

• Strong customer focus when administering insurance claims for Accident, Sickness or Unemployment.
• Responsible for customers and managing their insurance claims from start to finish including the processing of their monthly benefits.
• Evaluating information from potential claimants, their employees, medical advisors and other external parties linked to the assessment or investigation of claims.
• Personal integrity to provide excellent customer service and maintaining confidentiality and data protection whilst dealing with people’s financial and medical details.
• Professional manner when dealing with difficult customers or escalated calls in regards to the handling of insurance claims.

Gnvq In Information Communication Technology, Btec National Diploma In Computing

Education record

Education record