Rob Barr Email & Phone Number

West Sussex, England, United Kingdom

Sea Life Scarborough

Responsible for all Operational and Commercial departments across the Weymouth Cluster.

Weymouth

Responsible for all the Commercial departments across the Weymouth SEA LIFE Cluster including Welcome, Retail, Food & Beverage, Pirate Adventure Golf, Games and Photography. Key parts of the role include:- Working with a team of 3 direct reports and 30 indirect reports- Supporting development of reports through one to ones and personal development plans- Working closely with 3rd party partners to ensure consistency across the business and maximising opportunities- Part of the Senior Leadership Team in the cluster, supporting creation and implementation of strategies and action plans for cluster operations, growth and direction- Ensuring Health & Safety and Hygiene culture within the cluster- Responsible for P&L accounts for all commercial departments across the cluster looking at Cost of Sales, Gross Profit Margins and EBITDA- Completing analysis of sales, trends and guest mix to identify and implement commercial opportunities- Through review of KPI's ensure all commercial departments are striving to exceed guests expectations and enhance guest experience- Responsible for commercial variable staffing and turnover/profit budgeting process- Successful completion of the Merlin Leadership Transition programme- Galaxy 'Superuser' enabling ticket system setup and maintenance across the cluster and supporting other sites where possible

Responsible for leading and motivating a team of 4 direct reports, 2 indirect reports and a seasonal team of over 100 seasonal staff delivering in the departments focus areas of Health and Safety, Customer Service and Ride utilisation.Key parts of the role included: - Ensuring Health & Safety was at the forefront of the operation and in line with legislation (HSG 175)- Ensuring area performed in key focus areas of guest experience, ride Utilisation and presentation standards- Outlining and delivering visions for area to provide direction, responsibility, ownership and consistency - Building key working relationships with other departments most importantly Engineering- Leading and creating the 2013 Rides and Attractions budget of over £1.4 million- Lead the operational delivery of the 2011 ride project for the Park, Storm Surge.- Regularly undertook duty park management roles