Rob Baxter Email & Phone Number

United States

Drive end-to-end daily operations of Microsoft Endpoint Configuration Manager, ensuring the availability of all applications across four on-premise distribution points and a cloud DP. Orchestrate seamless deployment of new software, revisions, and scripts to optimize system functionality. Architect, test, and deploy intricate Intune device configurations and settings, encompassing autopilot, group tags, application deployments, universal printer deployment, configuration profiles, and autopatch, enhancing operational efficiency. Restructure user and group memberships in Active Directory, removing domain admin access, both inherited and direct to bolster security and compliance measures (RBAC).• Successfully migrated over 120 printers to Microsoft's Universal Print (UP) service, streamlining print job submission for on-premise printers without the need for VPN software or print servers. Removed approximately half of these devices from on-premises print server dependency.• Conducted root cause analysis and utilized PowerShell and other tools to create a working solution.• Enhanced efficiency and centralized print management by consolidating 17 geographically dispersed print servers into a unified Azure print server instance.• Established role-based access control for three global regions—AMER, EMEA, and APAC—facilitating enhanced support capabilities by enabling teams to access assets, applications, policies, and users specific to their respective zones while serving as an Intune Administrator.

Gilbert, Arizona, United States

Managed a sophisticated 4-server environment pivotal in overseeing all caseloads and critical files integral to the court's seamless operations while serving as the primary administrator for the courts' comprehensive enterprise software suite. Evaluated day-to-day break-fix operations to meet client requirements and adhere to comprehensive needs. Increased operational efficiency and fortified data management within the court's critical functions.• Enhanced operational efficiency by optimizing the Oracle database backup process and executing updates to Tomcat web certificates, both contributing to increased system performance and data security.• Led collaborative efforts in migrating customer inquiries from a shared mailbox to a streamlined DocuSign process. Orchestrated app/OS and hardware upgrades while transitioning services to intelligent alternatives.

Gilbert, Arizona, United States

Oversaw two distinct instances as Site Manager, tasked with monthly patching and upgrades for client OS, as well as ensured agents, applications, and OS updates. Ensured collection creation and management, driver package building and importing, and application deployment testing. Executed application deployments using diverse strategies tailored to each app's complexity. Employed direct install strings for straightforward applications, while intricate installs involve scripting or leveraging third-party tools like the PowerShell Application Deployment Toolkit. Orchestrated Office 365 deployment via SCCM's configuration tool, utilized the PowerShell Application Deployment Toolkit for Adobe Reader with an update cab, and executed VLC media player installation through a simple install string.• Managed a complex environment of 2,000 devices and 1,500 users across dual domains with a one-way trust. Established roles for imaging, app deployment, and remote support through SCCM Remote Control.• Utilized the PowerShell module OSDBuilder to service Windows 10 images, subsequently importing them into SCCM. Employed Microsoft Deployment Toolkit to construct thick images, which were later integrated into SCCM. • Streamlined configuration for police rugged laptops and tablets by installing intricate applications and drivers in a thick image, resulting in a 3-hour reduction in imaging and configuration time per device.

Gilbert, Arizona, United States

Orchestrated a seamless transition to remote work setups within a week, ensuring uninterrupted town services throughout the quarantine period. Maintained a hybrid on premise exchange environment, including account creation\separation, group management, and home drive folder creation while serving as a Microsoft 365 account management administrator. Served as an active participant in the public safety on-call support team for Gilbert Fire and Police Departments, providing comprehensive IT assistance. Performed regular tasks encompassed addressing rugged laptop outages for fire and police field personnel, along with resolving diverse issues for our vital 911 call center operations.• Efficiently processed and finalized over 6000 work orders, encompassing tasks such as workstation relocations, data backup and restoration, user management (creation and disabling), shared folder permission requests, and troubleshooting remote access issues. • Led and directed a proficient help desk team of nine members to address and resolve more than 16K customer support requests while achieving an exceptional 100% positive survey rating. • Drove seamless integration of supplementary MDCs and leveraged Microsoft Systems Center Configuration Manager to ensure GPS module replacement, driver issue resolution, and keyboard/screen replacements. Diagnosed and facilitated the processing of 30 Havis vehicle docks for manufacturer repair.• Maintained an impressive 95% uptime by repairing 190 Dell Semi Rugged 5414 Mobile Data Computers (MDCs).

Gilbert, Arizona, United States

Oversaw the daily operations, vigilant monitoring, and precision tuning of an expansive Enterprise Windows 2008 Active Directory system facilitating diverse domains and IT divisions spanning the entirety of Gilbert town. Collaborated seamlessly with server and application stakeholders to streamline OS patching and VMware vSphere snapshot schedules. Employed proactive measures while setting up preconfigured alarms to monitor daily VM performance and promptly adjusted virtual hardware specifications to accommodate burgeoning demands—such as augmenting RAM, storage, or CPUs. Facilitated the deployment of new VMs from templates, ensuring optimal resource allocation.• Efficiently upheld a multi-domain print server infrastructure, encompassing primary and backup servers spanning the versions 2008, 2012, and 2019.• Managed system backups utilizing CommVault CommCell, ensuring the successful completion of backup tasks, conducting periodic testing, and adhering to industry best practices.• Utilized SolarWinds data center monitoring to monitor network resources and capacities while identifying potential storage or data network issues.

Education record

Education record