Manage team of business analysts to ensure client's expectations are exceeded and vendor compliance in revenue management for Fortune 500 customers. Additionally, provide analytical insight and direction to clients to maximize liquidation rates of outstanding debt.

Responsible for the overall management and execution of the loss and damage claims processes for the company. Establish organizational strategies and processes for claims and insurance product offerings. Analyze options for improving process and present product solutions to ensure proper liability coverage for customers.

Responsible for overall operation of centralized processing unit.● Developed from the ground up a new delivery of legal auditing, transactional processing, and payment services. Integral parts included project management, research and drafting of best practices, workflow processes, staffing model, vendor selection, contract negotiations, performance metrics, training and hiring practices. ● Overall responsibility for the leadership, motivation, and direction of department with three teams.● Gold Award recipient.Responsible for managing vendors on a regional basis.● Core member for the strategy, creation, and implementation of litigation management department. This included the creation of best practices, guidelines, service level agreements, vendor management, quality assurance, evaluation, and training. ● Successful implementation of program led to management responsibilities in 2001, reduced number of vendors, improved vendor compliance, and leakage reductions.

Held numerous positions in claims department.